Intermodal Operations Manager

Qube; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Qube is seeking an experienced Intermodal Operations Manager in Melbourne to lead the safe, efficient delivery of rail, road, terminal and cross-dock operations. You will manage multi-site operations, workforce planning and customer relationships to achieve service excellence.

Reporting to the General Manager - Intermodal, you will drive continuous improvement, optimize resources and ensure performance metrics are met while maintaining a strong safety culture across the network.

Qualifications

• Demonstrated experience in transport, logistics, intermodal, supply chain or cross-dock operations.
• Proven leadership experience managing operational teams within a fast-paced environment.
• Strong understanding of rail, road and containerised freight operations.
• Experience managing workforce planning, rostering and operational coverage requirements.
• Strong commercial and financial acumen.
• Sound understanding of WHS, Chain of Responsibility and transport compliance.
• Excellent customer relationship management and stakeholder engagement skills.
• Strong analytical, problem-solving and decision‑making capabilities.
• Ability to manage competing priorities while maintaining operational excellence.

Responsibilities

• Lead and oversee the delivery of intermodal, transport, terminal and cross-dock operations.
• Manage workforce planning, rostering, labour utilisation and operational resource requirements.
• Ensure efficient management of equipment, subcontractors and operational assets.
• Monitor operational performance and proactively respond to service disruptions, risks and customer requirements.
• Drive operational efficiencies and continuous improvement initiatives across the network.
• Lead, coach and develop operational teams to achieve high levels of performance and engagement.
• Build and maintain strong relationships with customers and act as a senior operational escalation point.
• Ensure customer commitments, service standards and KPIs are consistently achieved.
• Manage operational costs and identify opportunities to improve productivity and profitability.
• Champion Qube’s safety culture and ensure compliance with WHS, Chain of Responsibility and transport regulations.
• Lead incident investigations and implement corrective and preventative actions.
• Monitor and report on operational, safety, customer and financial performance metrics.
• Support business growth initiatives through operational leadership and expertise.

Skills

Transport & logistics leadership

Intermodal operations knowledge

Rail/road/containerised freight

Workforce planning & rostering

Commercial & financial acumen

WHS & CoR compliance

Stakeholder engagement

Analytical & problem-solving

Prioritisation under pressure

Education

Tertiary qualification in Logistics/Supply Chain/Business

Tools

TMS

WMS

Operational reporting tools

Job description

About us

Qube is Australia’s largest integrated provider of import and export logistics services with a market capitalisation of over $7 billion as at 30 June 2025. We operate in over 200 locations across Australia, New Zealand and South East Asia with a workforce of more than 11,000 employees.

Our purpose is to help our customers, communities, industries and people to Thrive through a relentless focus on our five priorities – Safety, Wellbeing, Planet, Opportunity and Performance.

About the Role

We are seeking an experienced and results-driven Intermodal Operations Manager to lead the safe, efficient and customer-focused delivery of our intermodal operations.

Reporting to the General Manager - Intermodal, this role is responsible for the day-to‑day management of rail, road, terminal and cross-dock operations, ensuring service excellence, operational efficiency and strong commercial performance. You will play a key leadership role in managing operational teams, customer relationships, workforce planning and continuous improvement initiatives across the intermodal network.

Key Responsibilities

• Lead and oversee the delivery of intermodal, transport, terminal and cross-dock operations.
• Manage workforce planning, rostering, labour utilisation and operational resource requirements.
• Ensure efficient management of equipment, subcontractors and operational assets.
• Monitor operational performance and proactively respond to service disruptions, risks and customer requirements.
• Drive operational efficiencies and continuous improvement initiatives across the network.
• Lead, coach and develop operational teams to achieve high levels of performance and engagement.
• Build and maintain strong relationships with customers and act as a senior operational escalation point.
• Ensure customer commitments, service standards and KPIs are consistently achieved.
• Manage operational costs and identify opportunities to improve productivity and profitability.
• Champion Qube’s safety culture and ensure compliance with WHS, Chain of Responsibility and transport regulations.
• Lead incident investigations and implement corrective and preventative actions.
• Monitor and report on operational, safety, customer and financial performance metrics.
• Support business growth initiatives through operational leadership and expertise.

About You

• Demonstrated experience in transport, logistics, intermodal, supply chain or cross-dock operations.
• Proven leadership experience managing operational teams within a fast-paced environment.
• Strong understanding of rail, road and containerised freight operations.
• Experience managing workforce planning, rostering and operational coverage requirements.
• Strong commercial and financial acumen.
• Sound understanding of WHS, Chain of Responsibility and transport compliance requirements.
• Excellent customer relationship management and stakeholder engagement skills.
• Strong analytical, problem-solving and decision‑making capabilities.
• Ability to manage competing priorities while maintaining operational excellence.

Desirable

• Experience in rail or intermodal terminal operations.
• Experience managing warehouse or cross‑dock facilities.
• Experience managing subcontractor transport networks.
• Experience using Transport Management Systems (TMS), Warehouse Management Systems (WMS) and operational reporting tools.
• Experience delivering operational improvement, automation or transformation projects.
• Tertiary qualifications in Logistics, Supply Chain, Business or a related discipline.

What We Offer

• Opportunity to join Australia’s leading integrated logistics provider.
• A key leadership role within a growing and dynamic intermodal business.
• Supportive and collaborative team environment.
• Career development and progression opportunities across the Qube network.
• Competitive remuneration package.
• Commitment to safety, wellbeing and employee development.