Intake Practitioner

unitingcareqld; Gold Coast City; On-site; AUD 80,000 - 83,000; Part time

Benefits offered by this job

NFP salary packaging

12 weeks parental leave

Diversity and inclusive leave

Employee discounts

Wellbeing programs

Job summary

UnitingCare Queensland is seeking an Intake Practitioner for the Gold Coast Homelessness Service in Bilinga. This casual role focuses on frontline intake, triage and risk assessment to connect clients to case management and accommodation services.

Responsibilities include coordinating daily drop-in access, data entry, and supportive client engagement. The position values empathy, collaboration and commitment to vulnerable people.

Qualifications

• Minimum Cert. IV in human services or related field.
• Current Drivers Licence and Positive Notice Blue Card.
• Competent in oral and written communication and IT systems (MS Office).
• Experience in the community services sector.
• Ability to engage with people in crisis who present with complex needs.

Responsibilities

• Daily setup of the Gold Coast Homeless Hub drop-in service and follow-up of after-hours enquiries.
• Manage and respond to enquiries by phone, email, walk-in and third parties (QHIP).
• Capture required data on internal spreadsheets and client management systems (SHIP, QHIP).
• Undertake screening, triage and risk assessment with oversight.
• Provide intake and assessment to identify housing needs and goals.
• Coordinate access to daily drop-in services (meals, showers, laundry, devices).
• Build rapport with individuals and families in crisis.
• Demonstrate empathy, advocacy, de-escalation and conflict resolution.
• Collaborate with Regional Manager and staff to identify risks including child protection.

Skills

Communication

IT skills

Community services experience

Crisis support

Education

Cert. IV in Human Services

Tertiary qualification in Human Services

Tools

Microsoft Office

Job description

Intake Practitioner | Homelessness Service | Bilinga

Employment Term: Casual

Location: Gold Coast Homelessness Service, Bilinga

Remuneration: $58.38 p/hr + Super + NFP salary packaging

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people's lives.

As an Intake Practitioner, you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let's make a meaningful difference, together!

Your part in our UnitingCare team

The Intake Practitioner is the first point of contact for all walk-in, phone-based and third-party enquiries to Gold Coast Homelessness Service. In responding to clients who are homeless or at risk of homelessness, the Intake Practitioner utilises a screening, triage and risk assessment process and provides high quality intake and assessment prior to referral to case management and/or accommodation services.

• Daily set up of the Gold Coast Homeless Hub drop-in service and follow up of any after hours enquiries via phone, email or third parties.
• Managing and responding to all enquiries by phone, email, walk-in and third parties, including QLD Homeless Information Platform (QHIP)
• Capturing required data on relevant internal spreadsheets and client management systems (SHIP, QHIP).
• Undertake screening, triage and risk assessment process with all clients seeking a housing and homelessness response, with Service Leader oversight as required.
• Provide clients with access to thorough Intake and Assessment in order to identify their strengths and needs in relation to housing barriers and housing goals.
• Manage clients who have completed Intake by providing interim support up to the point of timely allocation to a GCHS Case Worker for case management support
• Coordinate access to daily practical drop-in services including breakfast, lunch, shower and laundry facilities, phone, computer and device charging
• Build rapport and work effectively with individuals and families in crisis who present for Intake or Drop-In Access and may also be highly vulnerable
• Demonstrate strong empathy, advocacy, de-escalation and conflict resolution skills.
• Work in partnership with Regional Manager, Service Leaders and programme staff to identify and assess potential risks (including child protection issues)

What makes a difference for us?

• Minimum Cert. IV in human services or related field (Tertiary qualification in human services or related field highly desirable)
• Current Drivers Licence, Positive Notice Blue Card
• Demonstrated competence in oral and written communication including proficiency in Information Technology systems (including Microsoft Office- Word, Excel and Outlook)
• Demonstrated experience in the community services sector
• Ability to engage with people in crisis who present with a range of complex needs
• Ability to engage with a diverse range of people and display culturally competent practice
• Ability to work collaboratively as part of a team as well as responsibly within an autonomous setting
• Commitment to learning and professional development including participation in regular supervision practices
• Commitment to working within the beliefs, mission and values of UnitingCare Community and adhering to policies and organisational requirements and processes

What makes a difference for you?

• Flexible work arrangements to support work-life balance
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
• A recognition and rewards platform , providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave , offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We'd love you to be part of our UnitingCare family

Joining our FaDS, team, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our bra