Intake & Integrity Partner

Doutta Galla; Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Supportive team culture

Career development opportunities

Meaningful work

Job summary

Doutta Galla invites applications for an experienced Registered Nurse who blends clinical judgement with strong relationship skills to lead Intake & Integrity for Support at Home in Melbourne. You will assess clients, develop person-centred care plans and ensure funding aligns with Aged Care Quality Standards.

This role works across client homes and the office, combining clinical oversight with compassionate, client-focused care, in a values-led, inclusive environment designed to support ageing

Qualifications

• This role requires an RN with current AHPRA registration and at least 2 years’ experience in aged care, community care or related health setting.
• Proven ability to conduct clinical assessments and develop person-centred care plans.
• Strong communication, relationship-building and client service skills.

Responsibilities

• Be the trusted clinical contact from initial enquiry through assessment and service commencement.
• Undertake clinical assessments and develop and review person-centred care plans aligned to needs, goals and funding.
• Ensure services remain aligned with client needs, care plans, approved funding and Support at Home requirements.
• Provide oversight of care plan quality, documentation, service integrity and clinical governance.
• Identify and proactively resolve inconsistencies, risks and service concerns.
• Contribute to quality improvement and better ways of working across the service.
• Work across clients homes, and the office, combining relationship-based care with clinical oversight.

Skills

Registered Nurse (AHPRA)

Clinical assessment

Communication skills

Client service

Education

Nursing degree

Tools

Care management software

Job description

• Salary packaging benefits to increase your take-home pay
• Supportive, inclusive team culture
• Ongoing learning and career development opportunities
• A meaningful role where your work makes a real difference

At Doutta Galla Imagine More

Imagine more than just a job. Imagine a meaningful career with purpose, where your dedication is valued, your voice is heard and your work makes a real difference every day.

Imagine a workplace where you belong — a place you are proud to be part of, with opportunities to learn, grow and build a career filled with possibility.

Imagine more with Doutta Galla.

About Us

At Doutta Galla we imagine ageing as the start of a new chapter.

We imagine care that feels like home. Where traditions are celebrated and life experiences are honoured. Imagine working and belonging to an organisation that creates a culturally safe, inclusive space – where our residents, clients, families, teams are welcome, and every voice is heard.

At Doutta Galla, we treat everyone as a person, not a room number, with carers that truly care.

Doutta Galla Aged Services is a not-for-profit aged care organisation, with more than 30 years’ experience supporting people to age with dignity, stay connected to their roots, and always feel in control.

We are proud of our genuine culture of care — for our residents and clients, and for the people who support them every day.

The Opportunity

Registered Nurse | Support at Home

Right care from the start and every step along the way.

We’re looking for an experienced Registered Nurse who combines strong clinical judgement with exceptional relationship skills and a deep understanding of quality aged care.

As our Intake & Integrity Partner, you’ll play a critical role in making sure clients receive the right support, at the right time, and that their care remains safe, appropriate, person-centred and aligned with their needs, goals, approved funding and the relevant Aged Care Quality Standards and Support at Home requirements.

This is a role for someone who enjoys bringing together clinical assessment, client experience and service integrity from the first enquiry through assessment and service commencement.

What you’ll do

• Be the trusted clinical contact from initial enquiry through assessment and service commencement.
• Undertake clinical assessments and develop and review person-centred care plans aligned to needs, goals and funding.
• Ensure services remain aligned with client needs, care plans, approved funding and Support at Home requirements.
• Provide oversight of care plan quality, documentation, service integrity and clinical governance.
• Identify and proactively resolve inconsistencies, risks and service concerns.
• Contribute to quality improvement and better ways of working across the service.
• Work across clients homes, and the office, combining relationship-based care with clinical oversight.

What you’ll bring

• You’ll be a Registered Nurse with current AHPRA registration, with at least two years’ experience in aged care, community care, home care or a related health setting.

We’re looking for someone with:

• Exceptional clinical assessment and decision-making skills.
• Sound knowledge of Support at Home, aged care quality standards and regulatory requirements.
• Strong person-centred and reablement-focused practice.
• Excellent relationship-building, communication and client service skills.
• A proactive, solutions-focused approach to problem-solving.
• Sharp attention to detail, with the ability to connect the client, care plan, service and funding.
• Confidence identifying and managing clinical, safeguarding and service integrity risks.
• Strong organisation and prioritisation skills in a busy service environment.
• Digital confidence, including care management and client record systems.

We’re looking for someone who sets a high standard for clinical care, aged care quality and client relationships - an experienced nurse with sound clinical judgement, an eye for integrity, risk and detail, and the ability to build genuine partnerships with clients and teams.

Why Join Doutta Galla?

• Purpose driven work that positively impacts the lives of older people.
• Opportunity to partner directly with leaders and influence organisational outcomes.
• Values-led organisation with a strong reputation for quality care.
• Newly renovated corporate office in West Melbourne.
• The opportunity to contribute to a community where every person matters.

Doutta Galla prides itself on cultural diversity and inclusion. We are an equal opportunity employer; all applicants will be considered for employment. Applicants must have the right to work in Australia and be eligible to work in Aged Care under the Aged Care Act 2024 (Cth).