Intake and Triage Clinician

ActionHRM, Pty; Cooinda; On-site; AUD 55,000 - 61,000; Part time

Benefits offered by this job

Salary packaging

Flexible working arrangements

Wellness programs

Social club

Excellent working conditions

Job summary

Ballarat Community Health is seeking an Intake and Triage Clinician to be the first point of contact for individuals seeking support. You will listen, assess needs, and connect people with appropriate services through our no wrong door approach.

The role supports assessments and brief interventions, coordinates referrals, and collaborates with a multidisciplinary team to achieve positive outcomes for individuals, families and carers.

Qualifications

• Relevant qualifications and registration (where applicable) in Social Work, Occupational Therapy, Psychology, Mental Health Nursing or a related discipline
• An interest in mental health intake, assessment, care coordination and service navigation
• The ability to engage respectfully and effectively with people from diverse backgrounds and experiences
• Sound communication, relationship-building and problem-solving skills
• A willingness to learn, seek guidance and contribute to a collaborative team environment
• Experience in mental health, community services, intake, triage or care coordination will be highly regarded
• Knowledge of local mental health and community support services is advantageous

Responsibilities

• As an Intake and Triage Clinician you’ll be the first point of contact for people seeking support.
• You’ll take the time to listen, understand each person’s unique circumstances, assess their needs, and help connect them with the most appropriate services and supports.
• You’ll undertake assessments, provide brief interventions, support service navigation, coordinate referrals, participate in multidisciplinary discussions and contribute to positive outcomes for individuals, families and carers

Skills

Active listening

Communication skills

Empathy

Questioning

Trust building

Care coordination

Service navigation

Education

Relevant qualifications and registration (Social Work, Occupational Therapy, Psychology, Mental Health Nursing)

Job description

Role: Intake and Triage Clinician - Mental Health and Counselling Services

Time fraction: Part time or fulltime (0.8 – 1.0 FTE)

Employment type: Max term to 30/6/2027

Salary: $40.48 - $43.42 per hour

Be the person who makes the difference from the very first conversation.

At Ballarat Community Health, we know that reaching out for support can be one of the hardest steps someone takes. That's why we're looking for a clinician who can create a positive, welcoming and supportive experience from the very first contact.

This role sits within our established Mental Health and Counselling team and plays a vital role in ensuring people receive the right support, at the right time, through our \"no wrong door\" approach to care.

We’re looking for someone who is naturally curious, compassionate and calm under pressure. Someone who enjoys talking with people, asking thoughtful questions, and helping them make sense of their next steps. You don't need to have all the answers, but you do need to be someone who can listen well, build trust quickly and confidently connect people with the right support.

Whether you’re an early career clinician looking to build your assessment and intake skills or an experienced professional who enjoys helping people navigate services, you’ll be supported by an experienced multidisciplinary team committed to delivering high-quality, person-centred care.

About the role

As an Intake and Triage Clinician you’ll be the first point of contact for people seeking support. You’ll take the time to listen, understand each person’s unique circumstances, assess their needs, and help connect them with the most appropriate services and supports.

You’ll undertake assessments, provide brief interventions, support service navigation, coordinate referrals, participate in multidisciplinary discussions and contribute to positive outcomes for individuals, families and carers.

What you’ll bring

• Relevant qualifications and registration (where applicable) in Social Work, Occupational Therapy, Psychology, Mental Health Nursing or a related discipline
• An interest in mental health intake, assessment, care coordination and service navigation
• The ability to engage respectfully and effectively with people from diverse backgrounds and experiences
• Sound communication, relationship-building and problem-solving skills
• A willingness to learn, seek guidance and contribute to a collaborative team environment
• Experience in mental health, community services, intake, triage or care coordination will be highly regarded
• Knowledge of local mental health and community support services is advantageous

At Ballarat Community Health, you’ll join a supportive and experienced team that genuinely cares about the people we support and each other. You’ll have the opportunity to work collaboratively across a broad range of programs, contribute to meaningful outcomes in the community, and help ensure people receive the support they need when they need it most.

Our staff benefits include

• Salary packaging - up to $15,900 for everyday living expenses and up to $2,650 meals and entertainment
• Excellent working conditions with a high sense of job satisfaction
• Flexible working arrangements
• Access to employee wellness programs and discounts
• Social club

If you’re passionate about helping people feel heard, supported and connected to the right care, we’d love to hear from you.

About us

For more than 45 years, Ballarat Community Health has been supporting people to live healthier, more connected lives. We’re a not-for-profit community health organisation with around 300 staff across Ballarat and the Western Region.

What makes BCH special is our people. We’re passionate about our work, supportive of each other, and committed to creating positive change in the communities we serve.

Further information, applications, and accessibility

For a confidential discussion, please contact Hannah Watson, Early Intervention Lead on telephone [phone]

Applications close NO LATER THAN 11.59pm on Monday 26 October 2026

Please note we are actively seeking candidates for this role and will review applications as they are received. Interviews may commence before the closing date, so we encourage you to submit your application as soon as possible. Ballarat Community Health reserves the right to close this advertisement early if a suitable candidate is identified.

BCH is committed to inclusive and accessible recruitment. If you require adjustments during the recruitment process, please contact the People and Culture team at [e-mail] and let us know.

Safety and inclusion

BCH takes the safety, dignity and wellbeing of children, older people and vulnerable people seriously. We expect all staff to uphold these standards in their work.

We are committed to a diverse and inclusive workforce. We value different life experiences and perspectives and provide care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability or sexual orientation.

Apply for this Job

Take your next step towards an exciting career.