Insurance Officer

Council Jobs; Sydney; On-site; AUD 86,000 - 95,000; Full time

Benefits offered by this job

Gym membership from $18.65/week

Job summary

Inner West Council is seeking a dedicated insurance claims administrator to support the administration of its insurance programs and claims portfolio. You will work closely with the Risk, WHS and Audit Manager to drive process improvements, data reporting, and quality control while delivering fair, efficient outcomes for customers.

The role emphasizes strong communication, collaboration across the organisation, and adherence to governance standards.

Qualifications

• Relevant tertiary qualifications and experience in insurance claims management, business or related field.
• High level understanding of the principles of risk management.
• Excellent interpersonal and communication skills including the ability to deal with conflict and provide excellent customer service.
• Sound written communication skills, including providing briefings and writing reports based on data.
• Demonstrated ability to manage diverse relationships at a variety of organisational levels in order to secure cooperation and provide advice

Responsibilities

• Support the administration of Council’s insurance programs and assist with process improvement and data reporting for the insurance claims portfolio.
• Contribute to risk management initiatives and ensure insurance processes are managed with integrity and professionalism.
• Deliver superior customer service while administering claims fairly and in line with model litigant expectations.

Skills

Insurance claims mgmt

Risk management

Communication skills

Written communication

Stakeholder management

Job description

Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.

The community is at the heart of IWC, and our values of Integrity,Respect,Innovation,CompassionandCollaborationare at the centre of everything that we do.

We offer flexible career life balance with hours that allow you to relax and recharge.We offer a variety of flexible work arrangement options(e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great valuegym membership from $18.65/week giving access to a vast network of gyms in Sydney.

About the role

Join our team and play a key role in supporting customers during stressful situations following incidents through your management of their claims. Working closely with the Coordinator, you will support the administration of Council’s insurance programs (excluding Workers Compensation and Work Health & Safety insurance) and assist with process improvement and data and reporting administrative support for the insurance claims portfolio. At Council, we aim to deliver superior customer service while administering claims fairly and consistent with model litigant expectations, to help deliver efficient, customer-focused outcomes. This is an opportunity to contribute to risk management initiatives, collaborate across the organisation, and ensure Council’s insurance processes are managed with integrity and professionalism.

Please read the Position Description to familiarise yourself with all the requirements and conditions of the role.

Remuneration

$85,842.12 - $94,968.64 p.a. + 12% Superannuation

Some of the required skills, experience and qualifications

• Relevant tertiary qualifications and experience in insurance claims management, business or related field.
• High level understanding of the principles of risk management.
• Excellent interpersonal and communication skills including the ability to deal with conflict and provide excellent customer service.
• Sound written communication skills, including providing briefings and writing reports based on data.
• Demonstrated ability to manage diverse relationships at a variety of organisational levels in order to secure cooperation and provide advice

Enquiries

Justin Lucas, Risk, WHS and Audit Manager on 9392 5790

Closing Date

Sunday 22 November 2026, 11:30PM

Council is an equal opportunity employer and welcomes all applicants.

Eligibility for employment/Pre employment Checks

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit the Department of Home Affairs website.

Inner West Council is proud to be an inclusive and equitable employer

We welcome applicants from all backgrounds and experiences and are committed to reflecting the diversity of our community. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, LGBTQ+ people, veterans, young people, and mature age workers.

This commitment to diversity and inclusion is one of the many reasons we were named the 2023 AR Bluett Award Winner as the most progressive council in NSW. We’re also proud recipients of the 2023 Australian Business Awards Employer of Choice and the 2025 NSW Local Government Excellence Award for Organisational Diversity and Inclusion.

Reasonable Adjustment Assistance

IWC are intent on respecting the rights and improving opportunities for people with disability. Should you require adjustments or support for your application and throughout the recruitment process and beyond.