Insurance Officer - up to November 2027

Careers at Council; Sydney; Hybrid; AUD 86,000 - 95,000; Full time

Benefits offered by this job

Gym membership from $18.65/week

Job summary

Inner West Council is seeking a dedicated insurance claims professional to support the administration of insurance programs and claims portfolios. You will work closely with the Risk, WHS and Audit function to deliver timely, accurate reporting and process improvements that enhance risk management.

The role offers flexible work arrangements and a competitive remuneration package, including 12% superannuation, with a focus on integrity and professional service delivery to the community.

Qualifications

• Relevant tertiary qualifications and experience in insurance claims management, business or related field.
• High level understanding of the principles of risk management.
• Excellent interpersonal and communication skills including the ability to deal with conflict and provide excellent customer service.
• Sound written communication skills, including providing briefings and writing reports based on data.
• Demonstrated ability to manage diverse relationships at a variety of organisational levels in order to secure cooperation and provide advice

Responsibilities

• Support the administration of Council’s insurance programs.
• Assist with process improvement and data and reporting administrative support for the insurance claims portfolio.
• Deliver superior customer service while administering claims fairly and consistent with model litigant expectations.
• Contribute to risk management initiatives.
• Collaborate across the organisation and ensure Council’s insurance processes are managed with integrity and professionalism

Skills

Interpersonal skills

Communication skills

Conflict management

Customer service

Written communication

Data analysis

Education

Relevant tertiary qualifications in insurance claims or related field

Job description

Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.

The community is at the heart of IWC, and our values ofIntegrity,Respect,Innovation,CompassionandCollaborationare at the centre of everything that we do.

We offer flexible career life balance with hours that allow you to relax and recharge.We offer a variety of flexible work arrangement options(e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great valuegym membership from $18.65/weekgiving access to a vast network of gyms in Sydney.

About the role

Join our team and play a key role in supporting customers during stressful situations following incidents through your management of their claims. Working closely with the Coordinator, you will support the administration of Council’s insurance programs (excluding Workers Compensation and Work Health & Safety insurance) and assist with process improvement and data and reporting administrative support for the insurance claims portfolio. At Council, we aim to deliver superior customer service while administering claims fairly and consistent with model litigant expectations, to help deliver efficient, customer-focused outcomes. This is an opportunity to contribute to risk management initiatives, collaborate across the organisation, and ensure Council’s insurance processes are managed with integrity and professionalism.

Please read thePosition Descriptionto familiarise yourself with all the requirements and conditions of the role.

Remuneration

$85,842.12 - $94,968.64 p.a. + 12% Superannuation

Some of the required skills, experience and qualifications

• Relevant tertiary qualifications and experience in insurance claims management, business or related field.
• High level understanding of the principles of risk management.
• Excellent interpersonal and communication skills including the ability to deal with conflict and provide excellent customer service.
• Sound written communication skills, including providing briefings and writing reports based on data.
• Demonstrated ability to manage diverse relationships at a variety of organisational levels in order to secure cooperation and provide advice

Enquiries

Justin Lucas, Risk, WHS and Audit Manager on 9392 5790

Closing Date

Sunday 22 November 2026, 11:30PM

Eligibility for employment/Pre employment Checks

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit theDepartment of Home Affairswebsite.

Inner West Council is proud to be an inclusive and equitable employer

We welcome applicants from all backgrounds and experiences and are committed to reflecting the diversity of our community. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, LGBTQ+ people, veterans, young people, and mature age workers.

This commitment to diversity and inclusion is one of the many reasons we were named the 2023 AR Bluett Award Winner as the most progressive council in NSW. We’re also proud recipients of the 2023 Australian Business Awards Employer of Choice and the 2025 NSW Local Government Excellence Award for Organisational Diversity and Inclusion.

Reasonable Adjustment Assistance

IWC are intent on respecting the rights and improving opportunities for people with disability. Should you require adjustments or support for your application and throughout the recruitment process and beyond, pleaseClick here for more information on reasonable adjustments