Insurance Office Services Associate — Entry-Level Operations

TAL; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary + Bonus + Annual Re

Onsite - 5 days

Wellbeing Benefits – Mental, Physical

Financial Support

Full time, permanent contract

Collaborative team with supportive领导

Job summary

TAL, a leading Australian life insurer, invites applications for a Service Consultant role based in Sydney. This entry-to-mid level position provides essential administrative, operational and logistical support across the business with exposure to multiple stakeholders and cross-skilling into Accounts Receivable as part of development.

Onsite five days a week, you’ll join a collaborative team under supportive leadership.

Qualifications

• Opening and scanning all inbound mail.
• Scanning and indexing of inbound correspondence.
• Delivery and collection of mail to business partners across Sydney office.
• Supporting storage files online & assisting Business Units in delivering files recalled.
• Printing and posting ad-hoc mailings daily
• Courier booking, receipt, and support
• Receiving invoices & creating purchase orders for mail services.
• Banking of cheques.
• Downloading UHG reports
• Undertaking Quality Assurance checking for peers.
• Ensuring that the mailroom office complies with health and safety standards to maintain a safe workplace whilst performing duties.
• Ensuring Allocated work completed within agreed Service standards with high quality output.

Responsibilities

• Assist other Service teams in other areas (including call Centre) to help achieve departmental goals during peak periods.
• Handling exceptions and enquiries from internal business partners.
• Aid the business with the recall of files for LEO from Iron Mountain
• Input into content review for Procedure Guides.
• Ensure adherence with TAL’s Risk framework and guidelines.
• Provide investigative technical support for queries outside standard processes, including complex and exceptional cases.
• Demonstrate strong business acumen.
• Think innovatively and challenge the status quo, embedding changes that add value to customers and partners.
• Contribute to proactive and consistent service, identifying and resolving issues and opportunities.
• Ensure fair and equitable treatment of others.
• Support and look out for others while challenging assertively and respectfully
• Participate in team activities with enthusiasm, humour and respect.

Job description

TAL, a leading Australian life insurer, invites applications for a Service Consultant role based in Sydney. This entry-to-mid level position provides essential administrative, operational and logistical support across the business with exposure to multiple stakeholders and cross-skilling into Accounts Receivable as part of development.

Onsite five days a week, you’ll join a collaborative team under supportive leadership.