Installation Service & Warranty Administrator

Beaumont Tiles; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Remuneration package

Employee Assistance Program (EAP)

Training & development opportunities

Employee discounts

Job summary

Beaumont Tiles is Australia's leading tile retailer, seeking an Installation Service & Warranty Administrator to keep warranty and maintenance work moving. You’ll coordinate claims, inspections and contractor payments while liaising with customers, builders and contractors to keep multiple jobs on track.

The role sits in a supportive team focused on organisation, clear communication and timely updates, with opportunities for training and career development within the Wesfarmers/Bunnings group.

Qualifications

• Excellent attention to detail and organisational skills.
• Clear written and verbal communication.
• Strong time management and ability to meet deadlines.
• Confident communicating with customers, builders and contractors.
• Comfortable learning new systems and software.

Responsibilities

• Coordinate warranty and maintenance jobs from claim through to completion.
• Log and assess customer warranty claims; schedule inspections and site reports.
• Set up warranty and maintenance jobs across internal systems.
• Schedule contractors and track progress of works; coordinate payments.
• Provide builders with timely progress updates and documentation.
• Support the Installation Administration team as required.

Skills

Administration

Coordination

Attention to detail

Communication skills

Time management

Team collaboration

System proficiency

Job description

Installation Service & Warranty Administrator

Great with details, people and keeping things moving? Join our Installation & Warranty team.

• Coordinate warranty and maintenance jobs from claim through to completion
• Work closely with customers, builders and contractors to keep jobs on track
• Join a supportive team where organisation and great communication are key

Beaumont Tiles is Australia’s leading retailer in tiles, hard flooring, and bathroomware, with over 110 stores nationwide. As an innovative market leader, we source the latest trends and products from around the globe to inspire dream spaces for homes and businesses. Our network of company-owned and franchised stores proudly services trade professionals, home builders, renovators, and the commercial sector. Backed by the Wesfarmers/Bunnings Group, we’re committed to growth, quality, and exceptional customer experiences.

At Beaumont Tiles, we believe success starts with people. We foster a culture of belonging, inclusivity, and respect, reflecting the diversity of the communities we serve. We value individuality and encourage our team members to explore their passions, develop their skills, and achieve their full potential in a supportive environment.

WHY JOIN US?

• Be part of a company creating dream spaces for customers
• Attractive remuneration package
• Employee Assistance Program (EAP)
• Ongoing training and development opportunities
• Exclusive employee discounts
• Join the tile industry leader within the Wesfarmers/Bunnings Group
• Dynamic, supportive, and successful teams

The Role

Join a supportive team where you’ll play an important role in keeping warranty and maintenance work moving. This is a varied administration and coordination position suited to someone who enjoys working with customers, builders and contractors while keeping multiple jobs organised and on track.

Reporting to the Installation and Warranty Manager, you’ll coordinate warranty and maintenance activities from the initial claim through to job completion and contractor payment.

Your responsibilities will include:

• Receiving, assessing and logging customer warranty claims
• Booking site inspections and coordinating site reports
• Setting up warranty and maintenance jobs across internal systems
• Scheduling contractors and following up the progress of works
• Coordinating the return of contractors for defective work
• Preparing and following up quotes for builders
• Providing builders with clear and timely progress updates
• Reviewing site photos and completed works
• Processing contractor payments
• Supporting the wider Installation Administration team as required

About You

You’ll be organised, approachable and comfortable managing competing priorities. You’ll also bring:

• Strong administration and coordination skills
• Excellent attention to detail
• Clear written and verbal communication skills
• Confidence communicating with customers, builders and contractors
• Good time management and the ability to work to deadlines
• Strong computer skills and a willingness to learn new systems
• A positive, professional and team-focused approach
• The flexibility to adapt as priorities and situations change

Why Join Beaumont Tiles?

This is a great opportunity to join a collaborative team and take ownership of a varied role where your organisation and follow-through will make a genuine difference to the customer experience.

You’ll work across a broad range of warranty and maintenance matters, build strong working relationships and help ensure each job is completed efficiently, safely and professionally.