Installation Service & Warranty Administrator

Beaumonts; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Qualifications

• Organised and capable of handling multiple priorities.
• Clear written and verbal communication skills.
• Attention to detail in logging claims and scheduling.

Responsibilities

• Receive, assess and log customer warranty claims.
• Book site inspections and coordinate site reports.
• Set up warranty and maintenance jobs across internal systems.
• Schedule contractors and track progress of works.
• Coordinate return of contractors for defective work.
• Prepare and follow up quotes for builders.
• Provide builders with progress updates.
• Review site photos and completed works.
• Process contractor payments.
• Support the wider Installation Administration team as required.

Skills

Administration

Coordination

Attention to detail

Communication

Time management

Learning systems

Team player

Job description

Installation Service & Warranty Administrator

Join a supportive team where you’ll play an important role in keeping warranty and maintenance work moving. This is a varied administration and coordination position suited to someone who enjoys working with customers, builders and contractors while keeping multiple jobs organised and on track.

Reporting to the Installation and Warranty Manager, you’ll coordinate warranty and maintenance activities from the initial claim through to job completion and contractor payment.

Your responsibilities will include:

• Receiving, assessing and logging customer warranty claims
• Booking site inspections and coordinating site reports
• Setting up warranty and maintenance jobs across internal systems
• Scheduling contractors and following up the progress of works
• Coordinating the return of contractors for defective work
• Preparing and following up quotes for builders
• Providing builders with clear and timely progress updates
• Reviewing site photos and completed works
• Processing contractor payments
• Supporting the wider Installation Administration team as required

About You

You’ll be organised, approachable and comfortable managing competing priorities. You’ll also bring:

• Strong administration and coordination skills
• Excellent attention to detail
• Clear written and verbal communication skills
• Confidence communicating with customers, builders and contractors
• Good time management and the ability to work to deadlines
• Strong computer skills and a willingness to learn new systems
• A positive, professional and team-focused approach
• The flexibility to adapt as priorities and situations change

Why Join Beaumont Tiles?

This is a great opportunity to join a collaborative team and take ownership of a varied role where your organisation and follow-through will make a genuine difference to the customer experience.

You’ll work across a broad range of warranty and maintenance matters, build strong working relationships and help ensure each job is completed efficiently, safely and professionally.