Inspectorate Liaison Officer

Transport for NSW; Wagga Wagga; On-site; AUD 103,000 - 109,000; Full time

Job summary

Transport For NSW is seeking an Inspectorate Liaison Officer to support the Vehicle Inspectorate's regulatory operations in NSW. Based at Parramatta, you will manage enquiry intake, triage, and coordinate with diverse stakeholders to deliver contemporary regulatory programs.

The role uses Salesforce and other case-management tools to assess matters and support regulatory outcomes. This temporary fixed-term, full-time position focuses on delivering timely, customer-focused responses in a

Qualifications

• Customer service expertise and problem-solving capability in fast-paced regulatory settings.
• Attention to detail and accuracy in handling enquiries and case work.
• Experience with CRM systems, preferably Salesforce, and regulatory operations.

Responsibilities

• Manage enquiry intake and triage for vehicle compliance and regulatory programs.
• Provide regulatory advice, coordinate complaints and referrals, and support informed decisions.

Job description

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Inspectorate Liaison Officer (Temporary Opportunity until May 2027) - Parramatta

Organisation/Entity: Transport For NSW

Job category: Policy

Job location: Wagga Wagga, NSW, AU, 2650

Job reference number: 111479

Employment type: Fixed Term Full-Time

Salary range: $102613.0-$109183.0

You’re agile, keen and open to meaningful work and opportunities that come your way.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you’ll:

Work as part of a team delivering innovative, risk-based vehicle compliance and regulatory programs that help keep NSW roads safe and support confidence in the transport network.

This role will see you at the centre of the Vehicle Inspectorate's regulatory operations, managing enquiry intake and triage, engaging with a diverse range of stakeholders, and contributing to the delivery of contemporary regulatory programs. You’ll leverage Salesforce and other modern case management tools to assess matters, provide regulatory advice, coordinate complaints and referrals, and support informed decision-making across a broad range of vehicle compliance activities.

You will drive positive regulatory outcomes in a fast-paced and evolving environment, navigating complex and often sensitive matters while identifying trends, uncovering opportunities for improvement, and helping shape smarter, more efficient regulatory services for the NSW community.

This is a temporary fixed-term, full-time opportunity based at our Parramatta office.

Your customer service expertise, problem-solving capability and attention to detail, developed through experience in high-volume regulatory, compliance or similarly fast-paced environments, will enable you to excel in managing complex enquiries and delivering timely, customer-focused outcomes.

You’re recognised as a responsive and solutions-focused professional. Skilled at investigating issues, resolving complex matters and building positive stakeholder relationships, you’ll bring experience working within a highly regulated environment. Experience using CRM systems, ideally Salesforce, will enable you to effectively manage case workloads and support quality regulatory outcomes.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Applications close 11:59 PM Wednesday 21 October, 2026.

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.