Innovation Architect for Member Experiences

Health Partners; Adelaide; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Paid parental leave

Allowance on your private health保险/pfm

Family & Friends private health保险/dis?

Discounted sunglasses

Flexible and hybrid working for you

Access to internal and external学习

Volunteer days with partner charities

Employee Assistance Program

Discounted gym memberships

Job summary

Health Partners in Adelaide is seeking an Innovation Lead to translate member challenges into practical, evidence-based services and propositions. You will design, test and pilot new offerings to keep members healthier, more engaged and connected.

You’ll blend creativity with commercial thinking, collaborating across Digital & Customer Experience to build repeatable frameworks and playbooks that speed up future innovations while upholding governance and privacy requirements.

Qualifications

• Experience designing and delivering end-to-end services, programs or customer propositions.
• Strong capability in service design, human-centred design and test-and-learn approaches.
• Experience running pilots, prototypes, MVPs or experimentation programs with measurable outcomes.
• Ability to influence and bring diverse stakeholders together to achieve outcomes.
• A naturally curious mindset with an interest in emerging technologies, innovation methods and new ways of solving problems.

Responsibilities

• Design and deliver member-centred services, programs and propositions from concept through to pilot and recommendation.
• Run experiments and pilots with clear success measures, learning goals and evidence-based outcomes.
• Collaborate with stakeholders across Digital, Marketing, Health Programs, Data, Risk, Compliance and external partners to bring ideas to life.
• Balance innovation with member trust, privacy, governance and regulatory requirements.
• Build innovation capability by developing repeatable frameworks, tools and playbooks that help future ideas move faster and smarter.

Skills

Service design

Human-centered design

Test-and-learn

Pilots

MVPs

Stakeholder influence

Job description

Health Partners in Adelaide is seeking an Innovation Lead to translate member challenges into practical, evidence-based services and propositions. You will design, test and pilot new offerings to keep members healthier, more engaged and connected.

You’ll blend creativity with commercial thinking, collaborating across Digital & Customer Experience to build repeatable frameworks and playbooks that speed up future innovations while upholding governance and privacy requirements.