InjuryCare Partner

Woolworths Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free Sonder support

Salary Sacrifice

Leave policy

Team discounts

Rewards program

Job summary

Woolworths Group in Australia is seeking an Injury Care Partner based at Hoxton Park Distribution Center to guide team members through recovery and return-to-work processes. You will manage a RTW portfolio, coordinate with Line Leaders, a TPA and healthcare providers, and deliver early intervention and claims support across facility operations.

You’ll work on face-to-face engagement, own your portfolio, and collaborate with other BUs to achieve positive outcomes while upholding legislative

Qualifications

• Minimum 3 years experience in workers’ compensation and injury management, end-to-end claims.
• Allied health qualifications (OT, EP, Physio) highly regarded.
• Strong knowledge of return-to-work and rehabilitation best practices.
• Ability to work independently within a team environment.
• Experience coordinating with Line Leaders, TPA and healthcare providers.

Responsibilities

• Guide Team Members through recovery with best-practice injury management and return-to-work plans.
• Own your portfolio and caseload including early intervention and workers’ compensation claims.
• Collaborate with Line Leaders, TPA and healthcare providers to drive RTW outcomes.
• Support Hoxton Park DC and other BUs as needed.
• Provide training and mentoring to operational teams on injury management and compliance.
• Prepare regular reports aligning with metrics and performance.

Skills

Workers' compensation

Injury management

Claims management

Independent work

Education

Allied health qualifications

Job description

• Actively engage in supporting our team during a vulnerable time in their lives to facilitate return to work
• Partner with key stakeholders and own your own portfolio in this strategic role
• Full-time, on-site position based at our Hoxton Park Distribution Center, requiring dedicated face-to-face support across facility operations

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless

Welcome to the People Safety Team

Better experiences for our Team Members are the key to unlocking a better future for our customers and communities. Our People Team is responsible for powering the trajectory of our business and the wellbeing of our people – through the design and delivery of a seamless and enriching Team Member experience. One that strengthens the foundations of our organisation by empowering passionate Team Members to become purpose-led Woolworths Group advocates and attracting a new generation of talent to the group. The value mission of our InjuryCare stream is “When Team Members are injured we put Team Experience and Care at the heart of what we do, providing compassionate, personalised support to enable effective recovery. We partner with Team Members, Leaders, Healthcare Providers and Claims Teams to ensure Team Members feel listened to, valued and supported”.

What you’ll do

As an Injury Care Partner, you'll guide Team Members through their recovery, delivering best-practice injury management, rehabilitation, and return-to-work strategies. Own your portfolio and caseload that includes early intervention and workers' compensation claims, collaborating with Line Leaders, our TPA, and healthcare providers to lead return-to-work plans and support stakeholders in achieving positive outcomes. You’ll support our Hoxton Park Distribution Center, and other BUs and partner with your peers on other BUs as required.

• Partner with relevant stakeholders to drive strategies and ensure early engagement in treatment, claims management, return to work, redeployment and claim closure with our TPA
• Engage with operational teams to provide training and mentoring in managing return to work and relevant legislative compliance
• Provide support to operational teams in resolving injury management issues and in developing strategies for improvement and intervention
• Focus on the management of a RTW portfolio to ensure they continue to meet legislative and self-insurance obligations and coordination of audits on return to work files
• Maintain regular engagement and develop strong partnerships with relevant stakeholders including; Third Party Administrator, FPES, Rehabilitation Providers, Treating Health Professionals, etc.
• Prepare weekly and monthly reports to your internal stakeholders aligned to our metrics and performance

What you’ll bring

• Minimum of 3 years experience in the field of workers’ compensation and injury management, specifically in claims management end-to-end, and ideally with some exposure to self-insurance
• Allied health qualifications will be very highly regarded (OT, EP, Physio)
• Deep understanding of return to work and rehabilitation best practices, able to deviseand adapt strategies for individuals based on medical and workplace information
• Solid understanding of workers’ compensation self-insurance regimes, requirements band practices
• Demonstrated ability to run injury management and return to work matters end-to-end
• Knowledge of creating and implementing sound strategic workers compensation and injury care practices and comfort in working independently on casework, in a team of supportive peers and leaders

What you’ll experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A progressive and competitive leave policy that gives you more space for what matters to you.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.