Injury Management Advisor

The Adecco Group; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Adecco Group is seeking an Injury Management Specialist to provide on-site support for associates and employees in South Australia. You will coordinate return-to-work plans, liaise with insurers, and ensure compliant injury management practices across branches and customers.

The role requires a strong focus on reducing downtime and claim costs. Ideal candidates have 2+ years in injury management, RTW coordination certification, and SA workers' compensation knowledge.

Qualifications

• RTW coordination certificate is essential.
• Cert IV in Personal Injury Management or Cert IV in WHS are essential.
• Minimum 2+ years of Injury Management experience including return to work and claims management.
• Strong knowledge of SA Workers' Compensation and Injury Management legislation.

Responsibilities

• Provide on-ground injury management support by attending appointments.
• Develop tailored return-to-work plans and coordinate suitable duties.
• Proactively manage injury outcomes to minimise lost time and claim duration.
• Collaborate with insurers to minimise claim costs.
• Accurately calculate and reconcile weekly benefits.
• Coordinate injury management with Adecco's customers.
• Ensure suitable duties on customer sites wherever possible.
• Drive stakeholder compliance with RTW and injury programs.
• Stay current with legislative changes and codes of practice.

Skills

Interpersonal skills

Empathy

Communication skills

Organization & time management

Negotiation & diplomacy

Education

RTW coordination certificate

Cert IV in Personal Injury Management

Cert IV in WHS

Allied health degree (desirable)

Job description

• Work in a fast-paced environment to provide the best injury management support
• Understanding of return to work and claim management
• Demonstrate expertise of Workers Compensation & Injury Management legislation

The successful applicant will provide injury management and return to work support within South Australia for associates, employees, branches and customers, and an excellent attitude. We are open to hearing from people who have a keen interest in shaping a career in the Injury Management space. If you think you have the skills that could transfer well to this role, then we would love to hear from you!

About Us

Where should we start? We are the world’s leading recruitment expert with more than 32,000 passionate full-time employees in over 5,200 branches across 60 countries. We are committed to connecting organisations with the talent needed to make them succeed.
Adecco Solutions are solutions designed with client outcomes in mind. Encompassing BPO, RPO, MSP, Talent and Project services, the Adecco Solutions business is fast becoming a market leader in innovative thinking. We are seeking experienced individuals with an innovative mindset, client first mentality and desire to deliver innovative solutions. We'll customise a scalable, technology-driven, game-changing solution to help our client’s work more efficiently. Working with our agile Centralized Delivery Solutions team to offer our clients best in class solutions!

About The Role

• Provide on the ground injury management support to associates and employees through attending doctor appointments, hospital appointments and other injury monitoring appointments
• Managing and developing tailored return to work plans for suitable duties where required and coordinating the provision of suitable duties
• Ensure the most proactive approach to injury management and return to work is taken to minimise lost time injuries and reduce the severity and duration of a claim.
• Work with the insurer to minimise claim costs wherever possible.
• Accurate calculations and reconciliation of weekly benefits due.
• Provide injury management and return to work support in conjunction with Adecco’s customers.
• Work with customers to ensure injured workers are provided with suitable duties on customer sites whenever possible.
• Responsible for driving stakeholder compliance with the Adecco Group’s RTW and injury management programs.
• Keep up to date with current practices in injury management through monitoring legislative changes, standards and codes of practice and ensure compliance within the Group.

About You

• RTW coordination certificate is essential
• Relevant industry certification or higher (eg Cert IV in personal injury Management, Cert IV in WHS) is essential
• Minimum 2+ years’ experience in Injury Management including return to work and claim management
• Expert knowledge of SA Workers Compensation and Injury Management legislation/guidelines. Knowledge of other jurisdictions is desirable.
• Allied health degree (occupational therapy, rehabilitation counselling, exercise physiology, nursing) is desirable
• High level of interpersonal, empathy and communication skills with strong attention to detail
• High level organisation, prioritisation and time management skills
• Strong negotiation, influencing & diplomatic skills as well as solution driven

On Offer

We empower our people to carve their own career paths their way. After all, it's only natural that a people-focused organisation should be focused on its own people too. We will offer all the training, tools, motivation, and inspiration you need to achieve exactly what you want from your career. If you can make an impact, we'll provide the career development opportunities you need to achieve your potential and thrive.
The Adecco Group is an equal opportunity employer. As part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people are encouraged to apply.

Posting date: 15-09-2026