Injury and Claims Manager

MyChemist Retail Group; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Learning & development

Salary reviews

Work from home option

Parental leave

Employee discounts

EAP

Shuttle service

Job summary

Sigma Healthcare is seeking a senior WorkCover professional to oversee end-to-end workers' compensation and personal injury claims across our network. The role includes developing proactive return-to-work plans with injured team members, managers, and providers, and advising on trends and legislative requirements.

You will lead the WorkCover team at our Preston Support Office, with one day per week work-from-home flexibility and a focus on governance and continuous improvement across claims

Qualifications

• At least five years' experience in a senior WorkCover or workers' compensation role with knowledge of claims management principles and relevant legislation.
• Experience managing complex claims, return-to-work strategies, insurance policies and premiums using Solv Injury.
• Strong leadership, strategic thinking and stakeholder management with excellent communication, organisation and time management capabilities.

Responsibilities

• Oversee end-to-end management of complex workers' compensation and personal injury claims.
• Develop and implement proactive return-to-work plans with injured team members, managers, medical practitioners and rehabilitation providers.
• Provide strategic advice to senior management on claims trends, injury management, liability exposure, legislative requirements and premium management.
• Manage insurance policies and premium requirements across the business and franchise network.
• Monitor claims performance, identify trends and prepare reporting and insights for decision-making.
• Build and maintain relationships with insurers, legal representatives, rehabilitation providers and internal stakeholders.
• Lead, coach and develop the WorkCover team and drive governance improvements.

Skills

Leadership

Strategic thinking

Stakeholder management

Communication

Time management

Tools

Solv Injury

Job description

About the department

The WHS and WorkCover department plays an important role in supporting workplace safety, injury management and compliance across the business. The department provides guidance and oversight to ensure our people are supported following workplace injuries, while helping the organisation meet its legislative obligations and maintain safe working environments.

Key responsibilities

Oversee the end-to-end management of complex workers' compensation and personal injury claims, including claim notifications, investigations, liability decisions, treatment plans, injured worker payments and lump-sum settlements.

Develop and implement proactive return-to-work plans in partnership with injured team members, managers, medical practitioners and rehabilitation providers to achieve sustainable outcomes.

Provide strategic advice to senior management on claims trends, injury management, liability exposure, legislative requirements and opportunities to reduce workers' compensation premiums.

Manage insurance policies and premium requirements across the business and franchise network, ensuring policies remain accurate and current and premiums are paid within required timeframes.

Monitor claims performance, identify trends and prepare reporting and insights to support informed decision-making and continuous improvement.

Build and maintain effective relationships with insurers, legal representatives, rehabilitation providers and internal stakeholders to support positive claims outcomes.

Lead, coach and develop the WorkCover team, setting clear expectations, managing performance and supporting individual development and capability.

Drive improvements to claims management processes, governance and compliance, ensuring consistent application of workers' compensation legislation and internal policies.

Oversee the team's operational priorities, ensuring appropriate resources, workflows and support are in place to meet business requirements.

Who we are looking for

At least five years' experience in a senior WorkCover or workers' compensation role, with strong knowledge of claims management principles and relevant legislation.

Demonstrated experience managing complex claims, return-to-work strategies, insurance policies and premiums, with experience using the Solv Injury platform.

Strong leadership, strategic thinking and stakeholder management skills, with excellent communication, organisation and time management capabilities and the ability to manage competing priorities.

Why Join Us?

• Grow your career with purpose – Access a wide range of learning and development programs, including our internally designed leadership pathway to support your long‑term growth. Be part of a purpose-driven organisation making a difference in healthcare, working with a collaborative and supportive team.


• Be rewarded for your impact – Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.


• Flexibility that works – Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We’re committed to supporting our people through life’s important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing may require additional consideration. In these situations, we work collaboratively on case‑by‑case arrangements to provide the support needed while balancing the requirements of the role and team.


• Paid parental leave – We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.


• Exclusive savings – Access generous employee discounts across a wide range of products with our partnership with Flare, including company‑wide corporate offers on healthcare premiums with Bupa Healthcare, banking benefits with Comm Bank and novated leasing.


• Support when you need it – Tap into confidential Employee Assistance Program (EAP) services for personal or professional support.


• Easy commuting – Enjoy our complimentary shuttle bus connecting nearby train stations to the Preston Support Office, making public transport travel simple and stress‑free.

Take advantage of our subsidised and convenient onsite canteen for varied and affordable meals, coffee, confectionary and bakery items.

About Us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.

Sigma Healthcare is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences and encourage you to apply, even if you don't meet every requirement listed.