Information Technology Support Officer

Delta; Central Coast Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus potential

14% superannuation

Close to home Central Coast NSW

Professional development

Employee Assistance Program

Discounts and novated lease

Job summary

Delta is seeking an IT Support Officer to join our team at Vales Point Power Station on the Central Coast. You will provide responsive IT support to Delta employees, manage service requests, and help deliver reliable technology services.

You will administer IT services and assets, support end-user devices, and work with our Technology team to maintain security controls and software updates. This role requires a proactive communicator with strong organisational skills.

Qualifications

• Degree, Diploma or Certificate in Information Technology or equivalent practical experience.
• Experience providing IT support and troubleshooting in a business environment.
• Knowledge of Windows and Microsoft 365.
• Strong customer service and communication skills.
• Ability to travel between Delta sites and hold a valid driver's license.

Responsibilities

• Provide responsive IT support to end users and manage service requests.
• Administer IT services including devices, access, licenses and applications.
• Monitor and improve Delta's technology environment and security controls.
• Manage IT assets and lifecycle activities including procurement and documentation.
• Collaborate with teams and service providers to deliver reliable IT services.

Skills

IT support

Customer service

Troubleshooting

Communication

Organisational skills

Education

Degree, Diploma or Certificate in Information Technology

Tools

Windows

Microsoft 365

End-user devices

Business apps

Job description

IT Support Officer

Location: Vales Point Power Station

Employment Type: Permanent full-time, on-site

Who are we?

At Delta, our purpose is to produce energy safely, reliably, and responsibly. We achieve this by valuing and empowering our people while respecting the communities and environment in which we operate.

We play a critical role in supporting the energy system's baseload electricity needs, while contributing to Australia's transition to a more sustainable energy future.

What will you do?

The Information Technology Support Officer provides responsive, customer-focused IT support to Delta employees and assists with the delivery, maintenance and improvement of Delta's technology services. The role supports end users, manages service requests and technology assets, assists with business systems administration and broader technology services, and works closely with internal teams and service providers to deliver secure, reliable and practical IT services.

Key Responsibilities

• Deliver responsive IT support to end users by resolving technical issues, managing service requests through the IT Help Desk, and providing practical advice to meet business needs.
• Administer and support IT services, including end-user devices, user access, software licensing and business applications, and assist the broader IT team in delivering reliable technology services.
• Assist with the monitoring, maintenance and continuous improvement of Delta's technology environment, including software updates, patching activities, and security controls and initiatives.
• Manage IT assets and technology lifecycle activities, including procurement, installation, upgrades, replacements, maintenance, record keeping and technology documentation.
• Collaborate with employees, contractors, service providers and the Technology team to support operational activities, projects, knowledge sharing and the effective use of technology services.
• What are we looking for?
• Degree, Diploma or Certificate in Information Technology, or equivalent practical experience with desktop systems support.
• Demonstrated experience providing IT support and troubleshooting hardware, software and technology-related issues in a business environment.
• Knowledge of Microsoft technologies and end-user systems, including Windows, Microsoft 365, desktop/mobile devices and business applications.
• Strong customer service, communication and organisational skills, with the ability to manage priorities, maintain accurate records and support users with varying technical capabilities.
• Ability to work collaboratively and develop technical knowledge, with experience supporting users in an operational, industrial or corporate environment. Occasional travel between Delta sites when required. Current car drivers licence required.

We Offer

• A competitive salary and bonus potential plus an impressive 14% superannuation
• Enjoy working close to home on the beautiful Central Coast NSW
• Take advantage of professional development initiatives designed to support growth and advancement at every stage of your career
• Utilise our Employee Assistance Program for wellbeing and support
• Benefit from study, fitness, employee discounts and novated lease programs

Why Delta?

At Delta, Our Values Guide Everything We Do

CARE -

We are committed to the safety and wellbeing of our people and the long-term success of our business. We foster a supportive and sustainable workplace where the quality of our work consistently meets high standards.

ACHIEVEMENT -

We strive to meet and exceed goals, demonstrating success through results and performance.

RESPECT -

We treat everyone with dignity, value diversity, and foster an environment of inclusion and mutual respect.

EMPOWERMENT -

We give employees the autonomy, resources, and trust to make decisions and take ownership of their work.

Join us at Delta and be part of a purpose-driven organisation that's powering Australia's energy future.

Desired Skills And Experience

Relevant IT qualification or equivalent experience, strong end-user support and troubleshooting skills, Microsoft 365 knowledge, excellent customer service, and the ability to manage priorities and work collaboratively.