Information Systems - Coordinator

Water-Corporation; City Of Stirling; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Work from home flexibility

Well-being days

Long service leave pro rata

12% employer super contribution + 2% (

Salary sacrifice leave options up to 4

Cultural leave up to 5 days

Annual leave loading 17.5%

Job summary

Water Corporation in Osborne Park, WA is seeking a permanent full-time Coordinator - Information Systems to support our Southern Operations team. You will provide expertise across SAP, Maximo, PDAs, and mobile devices, helping field and office users with systems and data processes.

Join a collaborative team focused on continuous improvement, training, and delivering reliable information systems to support safe and efficient operations.

Qualifications

• Experience in high-volume operational or maintenance environments.
• Strong problem-solving and analytical skills with a continuous improvement mindset.
• Excellent customer service and stakeholder engagement abilities.
• Strong written and verbal communication skills.
• Experience using business systems such as SAP PM, Maximo, Grange or similar.

Responsibilities

• Provide first point of contact for system, device, or PDA support across sites.
• Provision and manage field devices, user access, inventories and equipment.
• Assist with rollouts of new field devices and act as a key contact for queries.
• Troubleshoot issues, deliver training, resolve data anomalies and escalate as needed.
• Support scheduling teams with work order management and resource use.
• Analyze operational data to identify trends and improvement opportunities.
• Deliver training sessions and conduct user acceptance testing.
• Log, track and coordinate IT support requests and improvement initiatives.

Skills

Problem solving

Analytical thinking

Customer service

Stakeholder engagement

Written & verbal communication

Tools

SAP PM

Maximo

Grange

Job description

Innovation. Problem Solving. Making a Real Difference.

We have an exciting opportunity for a permanent full-time Coordinator - Information Systems based at our Osborne Park TARR office, supporting our Southern Operations team.

About the role

This is a fantastic opportunity for someone who enjoys solving complex problems, working with technology, supporting operational teams, and driving continuous improvement. Working within a high-performing and collaborative team, you'll play a critical role in ensuring our operational information systems, mobile technology, and work management processes run efficiently and effectively.

No two days will be the same. You'll be the key link between field operations, scheduling teams, and IT systems, providing expertise, troubleshooting support, training, and solutions that help our teams deliver essential services safely, efficiently, and reliably.

Who we are

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, flexible work hours
• Two well-being days each year to recharge, relax and enjoy life (separate to standard paid sick/personal leave)
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
• Annual leave loading – an extra 17.5% pay when you use your annual leave

Discover more benefits we offer to support the unique and individual ways our employees live.

What you’ll be doing

As our Coordinator - Information Systems, you'll provide support and expertise across a range of operational systems including SAP, Maximo, PDAs, mobile devices, and works management processes. You'll:

• Act as the first point of contact for field and office-based users requiring system, mobile device, or PDA support by attending sites at least three days per week – Subiaco WWTP, Beenyup WWTP and Mirrabooka WTP. The rest of the week on site at Osbourne Park Office
• Provision and manage field devices, user access, inventories, and associated equipment for employees and contractors.
• Assist with the roll out of new field devices to all crew and be their first point of contact for all device queries.
• Troubleshoot system issues, provide ad-hoc training, resolve work order errors, and data anomalies, ensuring timely resolution and escalation where required. Present process/system changes in toolboxes.
• Support scheduling teams with work order management and resource utilisation monitoring.
• Support Scheduling teams when internal resourcing challenges arise.
• Analyse operational data and system performance to identify trends, efficiencies, and improvement opportunities.
• Deliver one-on-one and group training sessions for new and existing users.
• Conduct user acceptance testing (UAT) and support system enhancements and upgrades.
• Promote compliance with field data capture requirements.
• Log, track, and coordinate IT support requests and improvement initiatives.
• Build strong relationships with stakeholders across operations, analytics, and IT teams, influencing positive outcomes through meetings, toolbox talks, and operational forums.

What you'll bring

We're looking for a motivated and proactive individual who enjoys working with people and technology in a fast-paced operational environment.

You’ll ideally have:

• Experience working in a high-volume operational or maintenance environment.
• Strong problem-solving and analytical skills with a continuous improvement mindset.
• Excellent customer service and stakeholder engagement skills.
• Strong written and verbal communication skills.
• Demonstrated experience using business systems such as SAP PM, Maximo, Grange, or similar operational systems.
• The ability to self-learn, navigate and roll out new operating systems and platforms.
• The ability to investigate issues, identify root causes, and implement practical solutions.
• Experience supporting mobile technology and desktop users.
• Previous field operations or scheduling experience will be highly regarded.

Work with a supportive team and leader

You’ll join a knowledgeable and collaborative team that values information sharing, innovation, and continuous learning. Your leader will provide the support, coaching, and development opportunities you need to succeed, encouraging open communication, collaboration, and fresh ideas.

The team is geographically spread across our Southern operational sites, including Woodman Point Wastewater Treatment Plant, Kwinana Wastewater Treatment Plant, and our Kelmscott Surface Water Depot, giving you the opportunity to regularly engage with frontline operational teams and gain valuable insight into the services we deliver.

Why you'll love this role

If you're a critical thinker, a natural problem solver, and someone who enjoys helping others get the best out of technology, this is an opportunity to make a real impact while developing your skills across a diverse and operationally focused business.

Join us and help drive smarter systems, better outcomes, and continuous improvement across our operations.

Please note:

By applying for this role, you are consenting to your current and previous line managers being contacted as references. It is strongly recommended that all internal applicants advise their line manager of any applications for acting or permanent positions prior to applying.

As part of the recruitment process you may be required to complete pre-employment screening which commonly includes - but is not limited to - a medical, qualification check, police clearance and Australian working rights check. If you would like the full list of pre-employment screening checks prior to applying, please contact [e-mail]

Applications close 11th October

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [e-mail] or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website