Economic Development Support Officer

City of Casey; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

A local government authority in Melbourne is seeking a proactive Economic Development Coordinator to streamline systems and engage with customers effectively. This role demands exceptional organization and problem-solving abilities, as well as a strong passion for enhancing community impact. You'll manage team databases, oversee business support project initiatives, and communicate with internal and external stakeholders. Ideal candidates will have advanced skills in Microsoft Office and experience in managing multiple priorities seamlessly. Applications close on February 4, 2026.

Qualifications

• Interest in Economic Development or small business support is highly regarded.
• Ability to manage multiple priorities simultaneously.
• Capacity to deliver practical problem-solving solutions.
• Ability to anticipate team needs and solve practical problems.
• Strong written and verbal communication.
• Proficient in Microsoft Office and SharePoint; IT literacy to adapt to new programs.
• Willingness to undergo pre-employment background checks.

Responsibilities

• Streamline team processes and manage customer engagement.
• Provide support for business development programs and events.
• Lead business support project initiatives.
• Produce a monthly activity report with data analysis and insights.
• Handle inbox and phone enquiries, triaging to officers as needed.
• Support planning and delivery of business development programs and events.
• Engage with stakeholders to support Economic Development projects.
• Lead delivery of business support project initiatives.

Skills

Exceptional organisation

Attention to detail

Strong communication skills

Microsoft Office proficiency

Creative content production

MS Office

SharePoint

Content Creation

Background Checks

Tools

SharePoint

OneNote

SharePoint

ECM

Request Management

OneCouncil

Job description

Overview

Join our Economic Development team as the central coordination point for team operations and customer engagement.

In this role you will streamline systems, refine processes and manage team databases. As a proactive problem solver, you will stay one step ahead anticipating team and customer needs and champion seamless business operations.

You will be the first point of contact for inbound enquiries, delivering exceptional customer-first service to all internal and external stakeholders, helping to build small business capacity and strengthen our local economy.

Within the team, you will gain exposure to a broad range of Economic Development programs, services and events and broaden your skillset through hands-on delivery of internal and external project work.

If you are a great communicator, thrive in a diverse environment, love co-ordinating several moving parts and enjoy being at the centre of meaningful community impact, this is the role for you!

What You’ll deliver

Administration, Process Improvement and Database Management

• Document, refine and continually improve Economic Development processes, working with officers to identify efficiencies, strengthen business continuity, and champion improvements that enhance project delivery and overall team performance.
• Oversee and optimise team databases including ABR uploads, CRM, OneNote and SharePoint, while leading team adoption and effective use of key organisational systems such as ECM, OneCouncil and Request Management to ensure accuracy, usability and seamless operations.
• Provide leadership in the co-ordination of core team operations, including the preparation of agendas and minutes for team meetings and managing meeting room bookings.
• Develop and produce a monthly activity report including data analysis and statistical insights across the Economic Development team.
• Monitor Business in Casey mailbox and incoming phone enquiries, responding directly as appropriate or triaging enquiries to relevant officers within the team.

Project Support

• Provide comprehensive support to officers in the planning and delivery of business development programs and events
• Engage with relevant stakeholders from industry, government, the local business community and internal departments to support delivery of Economic Development projects

Business Development Project Work

• Lead the delivery of business support project initiatives and participate in business engagement activities.

What You’ll Bring

• An interest in or basic understanding of Economic Development and / or small business development and support is highly regarded
• Exceptional organisation and time management skills with an ability to plan and manage multiple priorities simultaneously
• Strong attention to detail enabling accuracy and quality control in data entry, database management, reporting and document creation.
• Foresight to anticipate team needs, address issues early, and ability to deliver practical problem solving solutions in a fast-paced environment.
• Strong written and verbal communication skills
• Advanced proficiency in Microsoft Office, sharepoint and basic IT literacy to adapt to new programs and troubleshoot new technology and software
• Creative eye for producing engaging content and visual materials
• Willingness to undergo pre-employment background checks including National Criminal History Check and Working with Children Check, Eligibility to Work check.

Please visit our careers page at Careers at Casey to view a detailed position description.

How to Apply

If you’re passionate about making a difference and want to be part of a forward-thinking team, we’d love to hear from you!

Apply online by submitting your cover letter and resume. No need to address selection criteria.

For enquiries, contact Tamara Ekanayake, Head of Economic Development at [e-mail] or 9705 5796

Applications close at 11:55pm on Wednesday 4 February 2026

Please note: Applications are only accepted via our online portal.

Our Commitment to Diversity & Inclusion

The City of Casey is proud to be an inclusive, child-safe, and equal opportunity employer.

We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or [e-mail].

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

Please note: Unsolicited emails or approaches from recruitment agencies will not be accepted

The City of Casey reserves the right not to make any appointments for this position.

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