Info Governance & Systems Advisor (Fixed-Term)

Adlogic; City of Brisbane; Hybrid; AUD 119,000 - 127,000; Full time

Job summary

The Cross River Rail Delivery Authority is seeking an Information Governance and Systems Advisor to provide specialist governance and technology support for information management systems. The role combines document control with system administration and user support to ensure compliance and data integrity across platforms.

You will deliver training, assist with system upgrades and contribute to the continuous improvement of information governance capability across the organisation.

Qualifications

• Demonstrated knowledge of information governance, records management and document control principles, including relevant Queensland legislation, standards and retention requirements.
• Experience administering and supporting information management systems, including InEight Document (TeamBinder), OpenText Content Manager (TRIM), ProjectWise, Absorb, Microsoft 365, SharePoint and Teams.
• Strong technical troubleshooting and problem-solving skills, including Level 1 and Level 2 support, access and permissions management, workflow issue resolution and user support across multiple business systems.
• Demonstrated capability in document registration, classification, metadata management, version control, transmittals, auditing and data quality assurance.
• Experience supporting system configuration, upgrades, enhancements, testing, data migration and system decommissioning activities.
• Strong communication, training and stakeholder engagement skills, including the ability to develop user guidance and training materials andAbility to work independently, exercise sound judgement, manage competing priorities and deliver high-quality outcomes in a dynamic information governance and technology environment

Responsibilities

• Administer and support information governance and document management systems, including InEight Document (TeamBinder), OpenText Content Manager (TRIM), ProjectWise, Absorb and other approved systems and solutions, ensuring the availability, integrity and security of records and data.
• Provide Level 1 and Level 2 technical support, including troubleshooting system issues, managing access and permissions, resolving workflow errors and escalating matters where required.
• Maintain and improve document control processes, including document registration, classification, version control, transmittals and the secure distribution of technical and corporate records.
• Undertake data quality assurance, audits and compliance checks to ensure records meet legislative and organisational requirements.
• Support system configuration and continuous improvement, including workflows, metadata structures, templates and user interfaces.
• Assist with system upgrades, enhancements and testing activities in collaboration with technical and business stakeholders.
• Develop and maintain procedures, training materials, quick reference guides and knowledge base articles.
• Deliver user training and onboarding support to build capability in information governance practices and system use.
• Work with internal teams, contractors and external stakeholders to translate business requirements into system and process improvements.
• Support compliance with the Public Records Act 2023 (Qld), Information Privacy Act 2009 (Qld), and Queensland State Archives standards and retention schedules.
• Identify opportunities to improve technology, processes and user experience.
• Support project handover activities, including data discovery and interrogation, data classification and retention, compliance reporting, data migration and system decommissioning.

Skills

Information governance

Records management

Document control

System administration

Technical support

Tools

InEight Document (TeamBinder)

OpenText Content Manager (TRIM)

ProjectWise

Absorb

Microsoft 365

SharePoint

Teams

Job description

The Cross River Rail Delivery Authority is seeking an Information Governance and Systems Advisor to provide specialist governance and technology support for information management systems. The role combines document control with system administration and user support to ensure compliance and data integrity across platforms.

You will deliver training, assist with system upgrades and contribute to the continuous improvement of information governance capability across the organisation.