Information Governance and Systems Advisor

Queensland Government; City of Brisbane; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Queensland Government is seeking an Information Governance and Systems Officer to support the Delivery Authority’s information management systems. The role blends document control with system administration and user support across approved business applications to ensure data quality and compliance.

You will help optimise electronic document management, collaboration platforms and related applications to meet business needs. This fixed-term role runs until September 2028 with potential extension.

Qualifications

• Knowledge of information governance, records management and document control principles and relevant legislation.
• Experience administering information management systems including InEight Document, TRIM, ProjectWise, Absorb, MS 365, SharePoint and Teams.
• Strong troubleshooting and problem-solving skills for Level 1/2 support and access management.
• Experience with registration, classification, metadata, version control, transmittals and data quality assurance.
• Experience configuring, upgrading, testing, migrating and decommissioning information systems.
• Excellent communication and stakeholder engagement, with ability to produce user guidance and training materials.

Responsibilities

• Administer and support information governance and document management systems (InEight, TRIM, ProjectWise, Absorb, MS 365, SharePoint, Teams).
• Provide Level 1/2 support, including troubleshooting, access management and escalation.
• Maintain document control processes: registration, classification, versioning and secure distribution.
• Undertake data quality assurance, audits and compliance activities.
• Support system configuration, upgrades, enhancements, testing and workflow improvements.
• Develop procedures, training materials and deliver onboarding support.
• Ensure compliance with PRA 2023 (Qld), IPA 2009 (Qld) and QSA requirements.
• Support project handovers: data discovery, retention, migration and decommissioning.

Skills

Information governance

Records management

Document control

Systems administration

User support

Stakeholder engagement

Tools

InEight Document (TeamBinder)

OpenText Content Manager (TRIM)

ProjectWise

Absorb

Microsoft 365

SharePoint

Teams

Job description

Support the effective operation, integrity and continuous improvement of Cross River Rails information management systems. This role combines document control, systems administration and Level 1 and Level 2 user support across approved business applications, including InEight Document (TeamBinder), OpenText Content Manager (TRIM), ProjectWise, Absorb, Microsoft 365, SharePoint and Teams. You will strengthen data quality, compliance, system capability and user experience across the Delivery Authority.

Cross River Rail Delivery Authority (CRRDA). Your chance to work with the best!

The Cross River Rail Delivery Authority is building a new 10.2km rail line that includes 5.9km of twin tunnels running under the Brisbane River and CBD; with four new underground stations at Boggo Road, Woolloongabba, Albert Street and Roma Street.

Once complete, it will provide trains with a much-needed alternative rail path through the core of the current SEQ Rail network, unlocking a bottleneck and allowing more trains to run more often across the whole of South East Queensland.

The Cross River Rail Delivery Authority is also delivering multiple supporting projects and activities in conjunction with the Department of Transport and Main Roads. These include accessibility rebuilds for eight surface stations, construction of three new stations on the Gold Coast; upgrades for stabling yards; track works and surface rail enhancements; and the introduction of a new ETCS digital signalling system.

About The Role

As the Information Governancea and Systems Officer, you will provide specialised information governance and technology support services to ensure the effective operation, integrity and continuous improvement of the Delivery Authority's information management systems. The role combines advanced document control capability with systems administration and user support. You will help ensure that the electronic Document and Records Management System, project collaboration platforms and other approved business applications are optimised, compliant and aligned with business needs. This opportunity is offered as a fixed-term contract until September 2028 with possible extension.

Key Responsibilities

• Administer and support information governance and document management systems, including InEight Document (TeamBinder), OpenText Content Manager (TRIM), ProjectWise, Absorb and other approved solutions.
• Provide Level 1/2 support, including troubleshooting, access management, permissions, workflow resolution and escalation where required.
• Maintain document control processes, including registration, classification, version control, transmittals and secure distribution of records.
• Undertake data quality assurance, audits and compliance activities to meet legislative and organisational requirements.
• Support system configuration, upgrades, enhancements, testing and continuous improvement of workflows, metadata, templates and user interfaces.
• Develop procedures, training materials and knowledge resources, and deliver training and onboarding support.
• Support compliance with the PRA 2023 (Qld), IPA 2009 (Qld) and QSA requirements.
• Support project handover activities, including data discovery, classification, retention, compliance reporting, migration and system decommissioning.

About You

• Demonstrated knowledge of information governance, records management and document control principles, including relevant Queensland legislation, standards and retention requirements.
• Experience administering information management systems, including InEight Document (TeamBinder), OpenText Content Manager (TRIM), ProjectWise, Absorb, Microsoft 365, SharePoint and Teams.
• Strong technical troubleshooting and problem-solving skills, including Level 1 and 2 support, access management, workflow resolution and user support.
• Demonstrated capability in document registration, classification, metadata management, version control, transmittals, auditing and data quality assurance.
• Experience supporting system configuration, upgrades, enhancements, testing, migration and decommissioning.
• Strong communication, training and stakeholder engagement skills, including developing user guidance and training materials and working collaboratively with stakeholders.

Why work with CRRDA?

On Cross River Rail you will not only work with the best but become your best. And as we enter a new phase of delivery, our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative.

Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health.

At Cross River Rail we are an equal opportunity employer and strive to build balanced teams from all walks of life.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.

Occupational group

Information Management/Library