Indigenous Student Success Advisor

CQUniversity Australia; Rockhampton Regional; Hybrid; AUD 99,000 - 112,000; Full time

Benefits offered by this job

Indigenous Cultural leave

17% superannuation

5.4 weeks annual leave

Personal/sick leave 10 days

Carer’s leave 5 days

Service leave 7.25 hours

Career development opportunities

Parental leave 26 weeks

Employee Assistance Program

Fitness Passport

Job summary

CQUniversity Australia invites applications for an Indigenous Student Advising Specialist. Based in Queensland, you will support Aboriginal and Torres Strait Islander students across all study stages with culturally responsive guidance and advocacy.

You will work collaboratively with university colleagues to resolve complex enquiries, mentor staff, and drive improvements in service delivery, engagement and student outcomes.

Qualifications

• Knowledge of Aboriginal and/or Torres Strait Islander cultures and ability to communicate sensitively.
• Proficiency in information systems and Microsoft software applications.
• Excellent customer service, communication and interpersonal skills with diverse communities.
• Strong time management, organisational and problem-solving skills.
• Degree-level study or Diploma with experience or equivalent blend.

Responsibilities

• Provide personalised and holistic support to Indigenous students.
• Collaborate across the University to resolve enquiries and escalate as needed.
• Mentor colleagues and support student engagement activities.
• Contribute to service improvements to enhance student success.
• Connect students with opportunities and support services.

Skills

Cultural knowledge

Customer service

Time management

Microsoft Office

Education

Degree-level study or Diploma

Tools

Information systems

Job description

CQUniversity Australia invites applications for an Indigenous Student Advising Specialist. Based in Queensland, you will support Aboriginal and Torres Strait Islander students across all study stages with culturally responsive guidance and advocacy.

You will work collaboratively with university colleagues to resolve complex enquiries, mentor staff, and drive improvements in service delivery, engagement and student outcomes.