Incident Response & Maintenance Crew Member

Downer Group; Melbourne; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Rotating shift roster

Six-week training programme

Incident/maintenance role

Opportunities on Melbourne road infra

Employee benefits and discounts

WORK180 Endorsed Employer for AllWomen

Job summary

Downer Group is seeking an Integrated Services Officer to join our team in Footscray, Melbourne. You will respond to incidents and disruptions across the road network, helping motorists and responders while supporting urgent maintenance works on critical assets.

The role operates on a rotating roster with day, night and weekend shifts. A practical, hands-on approach and commitment to safe work practices are essential, with training and development provided to build your experience in incident

Qualifications

• MR Licence required or willingness to obtain
• Traffic Control ticket and Construction White Card, or willingness to obtain
• Experience in incident response, road maintenance, civil works or similar is valued
• Tow truck licence is desirable
• Commitment to Zero Harm and safe work practices
• Hands-on, flexible and team‑oriented approach

Responsibilities

• Respond to incidents and disruptions across the road network
• Support urgent civil and maintenance works as required
• Work across rotating shifts including day, night and weekends
• Collaborate with teams to keep Melbourne's road infrastructure safe and operational

Skills

MR Licence

Traffic Control

White Card

Incident response

Road maintenance

Job description

Incident Response & Maintenance Crew Member

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

Downer's Road Maintenance & ITS division plays a critical role in keeping Melbourne's CityLink and West Gate Tunnel networks safe, operational and moving.

We are seeking an Integrated Services Officer to join our team based out of Footscray. This is a varied, hands‑on role supporting the day‑to‑day operation of the road network through a combination of incident response and urgent maintenance activities.

You’ll respond to incidents and disruptions across the network, helping to minimise impacts to motorists and maintain a safe environment for road users and responders. You’ll also support urgent civil and maintenance activities across the network, including pothole repairs, urgent tree works, expansion joint make‑safes and other critical works.

This is a shift‑based role working across a rotating roster, including day, night and weekend shifts, so flexibility to work across varying shifts is essential.

WHAT YOU'LL BRING

• Current MR Licence
• Traffic Control ticket and Construction White Card, or willingness to obtain
• Previous experience in incident response, road maintenance, civil works or a similar operational environment is highly regarded, but not essential
• Tow truck licence highly desirable
• Strong commitment to Zero Harm and safe work practices
• A practical, hands‑on approach and willingness to undertake varied duties
• Ability to work effectively as part of a team
• Flexibility to work across a rotating roster and overtime when required
• Basic computer skills

WHAT WE OFFER

• Rotating shift roster providing variety across your working week
• Six‑week training programme with hands‑on, on‑the‑job learning
• A varied role combining incident response and critical maintenance works
• Opportunity to work across some of Melbourne's key road infrastructure
• Access to a range of employee benefits and discounts to support you and your family
• Proud to be recognised as a WORK180 Endorsed Employer for All Women

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents and cultures. As an inclusive employer, we welcome applications from everyone.

Please note, screening and interviews may take place prior to the closing date and applications may close early.