Inbound Sales Consultant

O'Brien Glass Industries Limited; Sydney; Hybrid; AUD 52,000 - 58,000; Part time

Benefits offered by this job

Weekend and public holiday rates

Quarterly incentives and recognition

Discounts on O’Brien products

Paid volunteer day

Inclusive team culture

Career opportunities across national

Job summary

O’Brien® Customer Solutions in Sydney is seeking a customer-focused contact centre professional to handle inbound calls and book vehicle glass repairs. You will clearly explain solutions and build trust with customers while working with a stable team.

The role offers thorough training, a predictable roster, and a hybrid work option after 6 months, with weekend and public holiday rates and promotional incentives.

Qualifications

• Customer service or sales experience (contact centre, retail, hospitality, banking, insurance, trades support, etc.)
• Strong communication and listening skills
• Confidence using computer systems
• A reliable, professional approach to work
• A genuine desire to help customers find the right solution

Responsibilities

• Managing inbound customer calls with confidence and care
• Booking vehicle glass repair and replacement appointments
• Clearly explaining solutions and value-added products
• Building trust through professional communication
• Working collaboratively within a stable, established team

Skills

Customer service

Communication

Listening skills

Computer systems

Professional approach

Tools

CRM systems

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. -- Looking for flexibility that fits around your life — without giving up pay, structure, or support? At O’Brien® Customer Solutions, you’ll join a respected Australian organisation where customer service is done properly, systems are solid, and people are treated with respect. This role suits professionals who enjoy helping customers, value clear expectations, and want reliable income with long‑term opportunity.

Why This Opportunity Stands Out

• Strong hourly rate plus commission
• Predictable rostering you can plan your life around
• Thorough training — no being “thrown in the deep end”
• Supportive, experienced leadership team
• A workplace that values reliability, accountability, and teamwork

What You’ll Receive

• Casual rate: $37.82 p/h + commission + super
• Flexible shifts: Monday–Saturday, 8am–10pm
• 4‑week rosters published in advance
• Padstow location with free onsite parking
• Weekly pay
• Hybrid work option after 6 months

The Role

You’ll be the first point of contact for customers calling O’Brien®.

Your responsibilities include:

• Managing inbound customer calls with confidence and care
• Booking vehicle glass repair and replacement appointments
• Clearly explaining solutions and value‑added products
• Building trust through professional communication
• Working collaboratively within a stable, established team

Training & Support

You’ll be set up properly from day one.

• 4 weeks of full‑time paid training (Monday–Friday, 9am–5pm)
• Structured onboarding with clear systems and processes
• Ongoing coaching and mentoring
• A mature, supportive contact centre environment
• Plus: all‑day breakfast onsite and a down‑to‑earth team culture.

About You

You don’t need glass industry experience — transferable skills matter most. You’ll be well‑suited if you bring:

• Customer service or sales experience (contact centre, retail, hospitality, banking, insurance, trades support, etc.)
• Strong communication and listening skills
• Confidence using computer systems
• A reliable, professional approach to work
• A genuine desire to help customers find the right solution

Benefits

Why O’Brien®? O’Brien® is a trusted national brand with clear values and real career pathways.

• Weekend and public holiday rates
• Quarterly incentives and recognition programs
• Discounts on O’Brien® products and major retailers
• 1 paid volunteer day each year
• Inclusive, respectful team culture
• Career opportunities across a national organisation

O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.

Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‑being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since 1924, O’Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.