Inbound Customer Service Associate

Tech Mahindra Ltd.; City of Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Modern CBD office

Rewards & recognition

Inclusive culture

Job summary

Tech Mahindra Ltd. in Melbourne is expanding its contact centre and seeks motivated, customer-focused individuals to deliver exceptional service on high-volume inbound calls.

The Melbourne CBD office is modern and well-connected, offering clear internal career progression within a diverse, collaborative team. The role requires resilience, strong communication, and a solutions‑focused mindset, with training Mon–Fri 9am–5:30pm (office-based) followed by Nesting & Ongoing Roster Mon-Fri 8-hour

Qualifications

• Experience in customer service or contact centre preferred

Responsibilities

• Handle high-volume inbound calls

Skills

Customer service

Active listening

Strong communication

Resilience

Tools

CRM systems

Job description

$65,190 per year (including Superannuation)

Join Tech Mahindraand build your career in a stable, global organization!

We’re growing our Melbourne Contact Centre and are on the lookout for motivated, customer-focused individuals who take pride in delivering exceptional service. If you enjoy solving problems, working in a supportive team, and building a long-term career we’d love to hear from you.

Our Melbourne CBD office is modern, well-connected to public transport, and home to a diverse and collaborative team. This role is ideal for someone who enjoys structured processes but also thinks on their feet.

What you’ll be doing

• Manage high-volume of inbound calls
• Resolve customer queries and while delivering positive experience
• Manage complex queries with confidence and sound judgement
• Accurately update CRM systems
• Meet quality, compliance and KPI targets

You’ll thrive in this role if you have

• Previous customer service or contact center experience (preferred but not essential)
• Strong communication and active listening skills
• Resilient, solutions-focused mindset
• Comfortable working in a fast-paced, structured environment
• Tech-savvy with the ability to navigate multiple systems

Operational Hours

Training: Mon–Fri, 9am–5:30pm (3–4 weeks) - work from office

Post Training (Nesting & Ongoing Roster): Mon-Fri, 8-hour shifts between 7am– 7 PM - Hybrid

Flexibility to work across these hours is essential.

An Australian/ NZ Citizenship or Permanent Residency or a Temporary Resident visa with at least 1-year full work validity and unrestricted working rights.

What’s on Offer

• Competitive salary + super
• Clear internal career progression pathways
• Modern CBD office location
• Rewards & recognition programs
• Inclusive & supportive team culture

Why Join Us?

We’re not just hiring for a job – we’re offering a career pathway. Many of our leaders started in frontline roles and progressed through internal opportunities.

Tech M represents the connected world, offering innovation & human-centric technology experiences to our customers, stakeholders & communities.

TechMahindraisanEqualEmploymentOpportunityemployer.Wpromoteandsupportadiverseworkforceatalllevelsofthecompany.Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,religion,color,sex,age,nationaloriginordisability. Allapplicantswillbeevaluatedsolelyonthebasisoftheirability,competence,andperformanceoftheessentialfunctionsoftheirpositions.