In-Store Hospitality Tech Support Specialist

DoorDash, Inc.

Sydney

Remote

AUD 30,000 - 48,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

DoorDash, Inc.'s SevenRooms Technical Support Team is hiring a customer-centric specialist to troubleshoot issues across email, phone, and chat for hospitality operators worldwide. You’ll guide product usage, teach functionality, and shape strategies to maximize ROI while contributing to a fast, reliable, 24/7 support operation.

You'll record resolutions, maintain platform knowledge, and build trusted relationships with clients, balancing empathy with practical solutions in a dynamic startup

Qualifications

1+ years in customer-facing support or similar role.
Experience with SaaS or hospitality tech is a plus.
Excellent written and spoken communication.

Responsibilities

Support customers via email, phone, and chat and resolve issues promptly.
Teach product functionality and provide prescriptive setups.
Build deep knowledge of the SevenRooms platform and client needs.
Document resolutions for future reference.
Prioritize issues based on customer impact.
Utilize internal tools to log and pull data for operations.

Skills

Strong communicator

Customer-facing experience

Team player

Technical mindset

Zendesk/Jira/Salesforce familiarity

Tools

Zendesk

Jira

Salesforce

Job description

You'll record resolutions, maintain platform knowledge, and build trusted relationships with clients, balancing empathy with practical solutions in a dynamic startup

Get your free, confidential resume review.

or drag and drop your file here.