In-Store Hospitality Tech Support Specialist

DoorDash, Inc.; Melbourne; On-site; AUD 34,000 - 55,000; Full time

Job summary

DoorDash, Inc. is seeking a Technical Support Specialist within the SevenRooms team to troubleshoot issues, teach product functionality, and strategize to maximize customer ROI.

You’ll support hospitality operators worldwide via email, phone and chat, delivering thoughtful, prescriptive setups and clear documentation of resolutions. You’ll collaborate with cross-functional teams in a fast-paced startup environment, prioritizing tasks by impact and building trusted relationships with clients

Qualifications

• Strong written and verbal communication skills.
• 1+ years experience in high-impact customer-facing support or SaaS/hospitality.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfort with technical concepts and willingness to learn SevenRooms platform.

Responsibilities

• Support Customers via Email, Phone and Chat; resolve issues promptly.
• Provide strategic product setups tailored to client goals.
• Master the SevenRooms platform to meet client needs.
• Document resolutions and maintain clear case histories.
• Prioritize requests by impact and urgency.
• Use internal tools to log, track, and pull data for day-to-day operations.

Skills

Communication

Team collaboration

Problem solving

Multitasking

Customer focus

Tools

Zendesk

Jira

Salesforce

Job description

DoorDash, Inc. is seeking a Technical Support Specialist within the SevenRooms team to troubleshoot issues, teach product functionality, and strategize to maximize customer ROI.

You’ll support hospitality operators worldwide via email, phone and chat, delivering thoughtful, prescriptive setups and clear documentation of resolutions. You’ll collaborate with cross-functional teams in a fast-paced startup environment, prioritizing tasks by impact and building trusted relationships with clients