Hospitality Tech Support Specialist

DoorDash, Inc.; Queensland; On-site; AUD 30,000 - 47,000; Full time

Job summary

DoorDash, Inc. is seeking a customer-focused technical support professional to assist hospitality operators globally. You will troubleshoot issues, teach product functionality, and strategize to maximize customers’ ROI while contributing to a 24/7 support operation.

Ideal candidates are strong communicators who can manage multiple tasks in a fast-paced startup-like environment and build trusted relationships with clients.

Qualifications

• 1+ years of experience in a fast-paced, customer-facing support or strategic account role (B2B, SaaS, or hospitality).
• Proven ability to build trusted client relationships and deliver empathetic, effective solutions.
• Strong communication skills, both written and verbal, with the ability to educate and troubleshoot.

Responsibilities

• Support customers via Email, Phone and Chat with prompt, careful issue resolution.
• Provide prescriptive setups and strategic guidance to maximize ROI on the platform.
• Build deep knowledge of the platform and tailor guidance to client needs.

Skills

Strong communicator

Team player

Customer-focused

Problem solving

Hospitality tech

Tools

Zendesk

Jira

Salesforce

Job description

DoorDash, Inc. is seeking a customer-focused technical support professional to assist hospitality operators globally. You will troubleshoot issues, teach product functionality, and strategize to maximize customers’ ROI while contributing to a 24/7 support operation.

Ideal candidates are strong communicators who can manage multiple tasks in a fast-paced startup-like environment and build trusted relationships with clients.