In-Store Customer Experience Specialist (24/7)

BP; Newcastle-Maitland; On-site; AUD 50,000 - 66,000; Full time

Benefits offered by this job

Above industry hourly rate

Discount on in-store items

Health and wellbeing benefits

Free on-site parking

Fuel discounts

Job summary

bp Retail in Australia is reimagining energy for people and our planet, delivering a friendly, engaging store experience to millions of customers across the country. As a Customer Service Representative you’ll energize the sales floor, help customers, and learn from every interaction to improve our products and services.

You’ll work across shifts in a fast-paced, 24-hour operation with support from a diverse team.

Qualifications

• Extraordinary interpersonal skills, building lasting connections with customers.
• Energy and motivation to keep pace within an active and busy environment.
• Ability to prioritise without sacrificing the customer experience.
• Vibrant personality with confidence to convert in-store promotions.
• Safety first approach with a level-head in emergency situations.
• Flexibility with your schedule, working a variety of hours across a 24-hour operation.

Responsibilities

• Assist customers in bp store and deliver a positive service experience.
• Learn from customer interactions to improve products and services.
• Work across shifts including nights and weekends.

Skills

Interpersonal skills

Customer focus

Flexibility

Communication

Job description

bp Retail in Australia is reimagining energy for people and our planet, delivering a friendly, engaging store experience to millions of customers across the country. As a Customer Service Representative you’ll energize the sales floor, help customers, and learn from every interaction to improve our products and services.

You’ll work across shifts in a fast-paced, 24-hour operation with support from a diverse team.