Customer Service Representative

bp; City Of Kalamunda; On-site; AUD 50,000 - 66,000; Full time

Benefits offered by this job

Generous hourly rate

Discount on in-store items

Health and wellbeing benefits

Free on-site parking

Fuel discounts

Job summary

bp Australia is hiring a Customer Service Representative to engage with customers in our bp-owned stores across Australia. You’ll help create a warm and efficient shopping experience, assist with in-store promotions and bp products, and learn from every customer interaction to continuously improve service levels.

Join a team that values energy, reliability and a safety-first approach. Shifts include nights and weekends to support a 24-hour operation, with generous benefits and parking on-site.

Qualifications

• Strong interpersonal skills and ability to connect with customers.
• Demonstrated customer service experience preferred.
• Ability to stay energized in a fast-paced retail environment.

Responsibilities

• Engage with customers in bp-owned stores to provide friendly, efficient service.
• Promote in-store promotions and bp products to customers.
• Contribute to a positive shopping experience by prioritising customer needs.

Skills

Interpersonal skills

Customer service

Energy & motivation

Prioritisation under pressure

Job description

Join a global retail company that's shaping a brighter future for all.

At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia.

As a Customer Service Representative, you build the energy and excitement in our bp-owned store. You help us learn from each customer interaction, so that we can evolve our products and services. Nothing gives you a greater thrill than making customers' lives easier and brighter, every day.

Life at bp!

We're proud of our culture, where every person can do meaningful work and be recognised for their efforts. From day one, you can power your growth and development with training, resources, and support from likeminded difference-makers.

Why you'll enjoy working here

• Generous, above industry hourly rate
• Job stability with an essential service
• 10% discount on in-store items
• Supportive health and wellbeing benefits
• Free on-site parking
• Fuel Discounts
• Adult rates $36 - $48 per hour + other perks
• <20 years old, $22 - $35 + other perks

When you join the team, you’ll bring:

• Extraordinary interpersonal skills, building lasting connections with customers
• Energy and motivation to keep pace within an active and busy environment
• Ability to prioritise without sacrificing the customer experience
• Vibrant personality with confidence to convert in-store promotions
• Safety first approach with a level-head in emergency situations
• Flexibility with your schedule, working a variety of hours across a 24-hour operation

Working Hours

Most of our stores are open 24 hours so our customers can stock up on essential groceries, grab a hot snack or take a moment to unwind. You’ll be working a variety of shifts, including nights and weekends.

bp Australia is an equal opportunity employer. We value diversity and believe that the unique contributions of all employees drive our success. bp Australia encourages women and Aboriginal and Torres Strait Islander people to apply.