In-Home Care Partner | Meaningful Client Support

Kinyara Health; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Accept Care in Adelaide is seeking a Care Partner to support participants under the Support at Home program. You will build genuine face-to-face relationships, translate goals into practical, compliant care plans and manage a defined caseload with care plans and reviews.

You will be backed by experienced leaders, clear processes and digital tools that reduce administration and focus on listening, problem solving and delivering care outcomes.

Qualifications

• Experience in aged care, community services, health or a related sector.
• Understanding of Home Care Packages and/or the Support at Home program (desirable).
• Confidence managing a caseload and taking ownership of outcomes.
• Strong communication and relationship-building skills.
• Ability to balance participant advocacy with compliance and funding requirements.
• Comfort using digital systems, CRM platforms and care management tools.
• Adaptability, resilience and openness to new ways of working.
• Clinical, allied health or community services qualifications (desirable).

Responsibilities

• Build trusted relationships with participants and families through regular, meaningful engagement.
• Translate participant goals into clear, personalised and compliant care plans.
• Keep plans current through proactive reviews and timely adjustments as needs change.
• Support participants to make informed decisions around services, budgets and priorities.
• Plan and monitor funding to maximise outcomes, sustainability and value.
• Identify emerging risks, service gaps or wellbeing concerns early and act decisively.
• Coordinate supports and referrals to ensure care is seamless and responsive.
• Manage incidents, feedback and complaints with empathy, professionalism and follow-through.
• Maintain accurate, high-quality documentation that is current and audit-ready.
• Partner closely with care workers, clinicians and internal teams to deliver consistent outcomes.
• Use systems and digital tools effectively to stay organised and maximise participant-facing time.

Skills

Aged care

Caseload mgmt

Communication

Empathy

Education

Healthcare qualification (desirable)

Tools

CRM platforms

Job description

Accept Care in Adelaide is seeking a Care Partner to support participants under the Support at Home program. You will build genuine face-to-face relationships, translate goals into practical, compliant care plans and manage a defined caseload with care plans and reviews.

You will be backed by experienced leaders, clear processes and digital tools that reduce administration and focus on listening, problem solving and delivering care outcomes.