In-Home Care Partner: Build Meaningful Client Relationships

Accept Care; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Accept Care in Adelaide offers dedicated in-home care and disability services, aiming to improve independence and well-being. You will build genuine relationships with clients and families, translate goals into practical, compliant care plans, and support decision-making around services and funding.

Backed by experienced leaders, you'll operate within clear processes and modern digital tools to reduce admin and focus on delivering exceptional care outcomes across a defined caseload.

Qualifications

• Experience in aged care, community services, health or related sector.
• Understanding of Home Care Packages or Support at Home program (desirable).
• Caseload management and ownership of outcomes.
• Strong communication and relationship-building skills.
• Ability to balance participant advocacy with compliance and funding requirements.
• Familiar with digital systems, CRM platforms and care management tools.
• Adaptability and resilience.
• Willingness to work in a values-led team.

Responsibilities

• Build trusted relationships with participants and families through regular, meaningful engagement.
• Translate participant goals into clear, personalised and compliant care plans.
• Keep plans current through proactive reviews and timely adjustments as needs change.
• Support participants to make informed decisions around services, budgets and priorities.
• Plan and monitor funding to maximise outcomes, sustainability and value.
• Identify emerging risks, service gaps or wellbeing concerns early and act decisively.
• Coordinate supports and referrals to ensure care is seamless and responsive.
• Maintain accurate, high-quality documentation that is current and audit-ready.
• Partner closely with care workers, clinicians and internal teams to deliver consistent outcomes.
• Use systems and digital tools effectively to stay organised and maximise participant-facing time.

Skills

Experience in aged care

Strong communication

Caseload management

Digital systems / CRM

Adaptability

Education

Clinical or allied health qualification (desirable)

Tools

Care management tools

CRM platforms

Job description

Accept Care in Adelaide offers dedicated in-home care and disability services, aiming to improve independence and well-being. You will build genuine relationships with clients and families, translate goals into practical, compliant care plans, and support decision-making around services and funding.

Backed by experienced leaders, you'll operate within clear processes and modern digital tools to reduce admin and focus on delivering exceptional care outcomes across a defined caseload.