Implementation Manager (GRC)

TQSolutions; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Creativity in culture

Flexible work environment

Global offices and teams

Job summary

Diligent is seeking an experienced Implementation Manager / Advisory & Consulting Manager (Risk & Audit) to join our growing Professional Services team, driving successful SaaS implementation delivery, client onboarding, and advisory engagements that deliver measurable value for our customers.

You'll lead multi-project initiatives, manage RAID, run client workshops, and mentor senior specialists while expanding our footprint with existing and new customers in a hybrid work environment supporting

Qualifications

• 3–5 years of experience in project management, implementation delivery, or operations-focused roles with strong business acumen.
• Experience working with technology platforms and complex business processes, with a hands-on, solutions-focused approach.
• Experience of leveraging AI to improve project delivery, workflows and operational efficiency.
• Demonstrated success in operational execution, delivery management, and driving projects through the full lifecycle with ownership and accountability.
• Strong stakeholder management skills, with the confidence to lead client workshops, training sessions and implementation projects.
• Excellent organisational, prioritisation and communication skills in a fast-paced environment.
• Experience with GRC, board or entity management platforms would be beneficial but not essential.
• Experience in platform-based products/solutions is an added advantage.

Responsibilities

• Leading multiple end-to-end implementations of Diligent solutions for clients, from project kick-off through to go-live, ensuring on-time delivery within scope.
• Proactively managing portfolio operations, time and scope capture, project financials, team utilisation, and time management.
• Translating client goals and processes into clear solution designs and implementation plans that drive governance, risk and compliance outcomes.
• Own RAID management across projects, maintaining logs and mitigation plans, escalating decisions early to keep delivery on track and supporting commercial teams pre- and post-sales.
• Facilitating client workshops and training sessions to build user confidence and adoption.
• Owning project communication and stakeholder management with clear status updates and expectation management.
• Monitoring project health diagnostics and addressing delivery drift with corrective action plans.
• Providing coaching and mentoring to Senior Specialists and Specialists on project management and customer enablement.
• Identifying opportunities to expand Diligent’s product footprint with existing and new customers; capturing lessons learned to improve playbooks and best practices.

Skills

Project management

Implementation delivery

Stakeholder management

AI in delivery

Operations experience

Tools

GRC platforms

Job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Diligent is seeking an experienced Implementation Manager / Advisory & Consulting Manager (Risk & Audit)to join our growing Professional Services team, driving successful SaaS implementation delivery, client onboarding, and consulting engagements that deliver measurable value for our customers.

About Diligent

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Diligent is seeking an experienced Implementation Manager / Advisory & Consulting Manager (Risk & Audit)to join our growing Professional Services team, driving successful SaaS implementation delivery, client onboarding, and consulting engagements that deliver measurable value for our customers.

Here’s a breakdown of some of what you’ll do:

• Leading multiple end-to-end implementation's of Diligent solutions for clients, from project kick-off through to go-live, ensuring projects are delivered on time and within scope.

• Proactively managing portfolio operations, accurate time and scope capture within project, project financials, team utilisation, and time management.

• Translating client goals and current processes into clear solution designs and implementation plans that drive tangible governance, risk and compliance outcomes.

• Own RAID management across assigned projects, maintaining clear logs of risks, assumptions, issues, and dependencies, driving mitigation plans, and escalating decisions early to keep delivery on track.Aiding and assisting commercial teams both during pre-sales and post-sales to continue to obtain and grow our clientele, ensuring client satisfaction throughout.

• Facilitating engaging client workshops and training sessions, building user confidence and setting customers up for successful adoption.

• Owning project communication and stakeholder management, providing clear status updates, managing expectations and ensuring issues are quickly identified and resolved.

• Monitor project health diagnostics and proactively respond to delivery drift by identifying early warning signs across scope, timeline, budget, resourcing, and customer adoption, then driving corrective action plans.

• Provide coaching and mentoring to Senior Specialists and Specialists on project management, delivery excellence, and customer enablement.

• Identify opportunities to expand Diligent’s product footprint with existing and new customers.Capturing lessons learned and continuously improving our delivery approach, contributing to playbooks, templates and best practices across the Services team.

These are the essentials you’ll need:

• 3-5 years of experience in project management, implementation delivery, or operations-focused roles, with strong business acumen and the ability to help customers achieve meaningful business outcomes

• Experience working with technology platforms and complex business processes, with a hands-on, solutions-focused approach

• Experience of leveraging AI to improve project delivery, workflows and operational efficiency

• Demonstrated success in operational execution, delivery management, and driving projects through the full lifecycle with a high degree of ownership and accountability.

• Strong stakeholder management skills, with the confidence to lead client workshops, training sessions and implementation projects

• Excellent organisational, prioritisation and communication skills, with the ability to manage competing priorities in a fast-paced environment

• Experience with GRC, board or entity management platforms would be beneficial but not essential

• Experience in a platform based products/solutions is an added advantage

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients

• We care about our people.Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programsto name a few

• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.

• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected towork onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.