Implementation Analyst

TQSolutions; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work environment

Health benefits

Global teams

Hybrid work model

Job summary

Diligent is seeking an Implementation Analyst / Advisory Specialist I (Risk & Audit) to join our growing Professional Services team. We’re looking for individuals who are passionate about technology and consistently exceed client expectations, delivering high-quality outcomes.

In this role, you will execute and deliver solutions in response to managed services requests, collaborating with internal teams to ensure successful delivery and an exceptional client experience.

Qualifications

• 12+ months of relevant experience in consulting, professional services, SaaS implementation, customer success, or a related client-facing role.
• Good understanding of, or willingness to learn, GRC disciplines such as governance, risk, audit, compliance, internal controls, or information security.
• Strong written and verbal communication skills in English, including the ability to support presentations and workshops.
• Ability to collaborate effectively with internal teams and customers.

Responsibilities

• Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
• Assist PS management, CS team, and other stakeholders in the different stages of the customer lifecycle.
• Leverage Domain, Industry and Product expertise to provide guidance on solution rollout and project execution.
• Build confidence to lead the implementation process end-to-end independently including engagement with the customer.

Skills

Consulting experience

SaaS implementation

Customer facing

English communication

Education

Undergraduate degree

Tools

GRC tools

Analytics tools

Job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Diligent is seeking an Implementation Analyst / Advisory Specialist I (Risk & Audit) to join our growing Professional Services team.

We're looking for individuals who are passionate about technology and consistently exceeds client expectations, from meeting deadlines to delivering high-quality outcomes. In this role, you will be responsible for executing and delivering solutions in response to managed services requests from customers. As a subject matter expert in Diligent's solutions, you will collaborate closely with internal teams to ensure successful delivery and an exceptional client experience.

About Diligent

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Diligent is seeking an Implementation Analyst / Advisory Specialist I (Risk & Audit) to join our growing Professional Services team.

We're looking for individuals who are passionate about technology and consistently exceeds client expectations, from meeting deadlines to delivering high-quality outcomes. In this role, you will be responsible for executing and delivering solutions in response to managed services requests from customers. As a subject matter expert in Diligent's solutions, you will collaborate closely with internal teams to ensure successful delivery and an exceptional client experience.

Here’s a breakdown of some of what you’ll do:

• Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle
• Assist PS management, CS team, and other stakeholders (where relevant and appropriate. Example: Sales, PM, PMM or Marketing) in the different stages of the customer lifecycle
• Leverage Domain, Industry and Product expertise to provide guidance to customers on best practices regarding solution rollout and project execution
• Build confidence to lead the implementation process end-to-end independently including engagement with the customer
• Leverage Diligent methodology to configure and implement our product and enable customers to use our products
• Provide guidance on best practices and usage of our products to achieve best results
• Ensure a good customer experience during the implementation journey
• Collaborate with Delivery Managers to ensure any new service requests are handled appropriately or routed request to the correct teams

Key about you:

• At least 12+ months of relevant experience in consulting, professional services, SaaS implementation, customer success, or a related client-facing role
• Good understanding of, or willingness to learn, GRC disciplines such as governance, risk, audit, compliance, internal controls, or information security
• Strong written and verbal communication skills in English, including the ability to support presentations and workshops
• Ability to collaborate effectively with internal teams and customers
• Demonstrate effective time management and organisational skills and able to multi-task to deadlines
• Willingness to problem-solve, learn new skills, and work in a changing environment
• Ability to effectively engage customer personnel in solution discussions to resolve issues regarding GRC requirements and goals
• Experience with GRC and/or analytics tool is a plus
• Experience in a platform based products/solutions is an added advantage
• Undergraduate degree in a relevant area (e.g. Business Administration, Risk Management, Accounting and Audit, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS) is a plus

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.