Implementation Lead Consumer Partnerships

Uniting Vic.Tas; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

WFH up to 3 days

Salary packaging benefits

Meal entertainment benefit

Parental leave

Annual leave purchase

Inclusive workplace

Job summary

Uniting Vic.Tas in Melbourne is seeking a Consumer Partnerships Implementation Lead to strengthen consumer partnerships across Victoria and Tasmania. This role enables people with lived experience to influence governance, service design, workforce development and quality improvement.

Based in Melbourne's CBD, the position is a flexible hybrid role with work-from-home options and site access nearby. You will translate strategy into action, building systems, capability and confidence to create

Qualifications

• Proven experience delivering complex projects and implementation initiatives.
• Experience in coaching, facilitation and capability development.
• Strong knowledge of consumer partnerships, co-design, community development or lived experience practice.
• Outstanding stakeholder engagement and communication skills.
• Ability to build trusted relationships and influence change without formal authority.

Responsibilities

• Lead the implementation of Uniting's Consumer Partnerships Framework.
• Design and deliver training, coaching and capability-building programs.
• Support Consumer Partners to participate with confidence and impact.
• Coach leaders and teams on co-design and consumer engagement approaches.
• Drive continuous improvement through evaluation, reporting and practice development.

Skills

Project delivery

Coaching

Stakeholder engagement

Change influence

Relationship building

Job description

• Drive consumer-led change across Victoria and Tasmania
• Lead implementation, coaching and lived experience initiatives
• Shape services through meaningful consumer participation.

• 533729
• Melbourne CBD, VIC, 3000
• Community Engagement
• Mission
• Permanent Full Time
• Closing on: Oct 8 2026

Your new role

This role is an exciting opportunity to strengthen consumer partnerships across Uniting. As the Consumer Partnerships Implementation Lead, you'll enable people with lived experience to influence governance, service design, workforce development, quality improvement and organisational decision-making.

Working across Victoria and Tasmania, you'll partner with Consumer Partners, leaders and teams to embed best-practice consumer participation. You'll translate strategy into action, building systems, capability and confidence that create meaningful and lasting change.

Success in this role combines strong implementation skills with coaching, facilitation and relationship-building. You'll help create safe, trauma-informed opportunities for consumers to share their experiences while supporting the workforce to partner effectively and confidently with people who use our services.

Your Impact Will Include

• Leading the implementation of Uniting's Consumer Partnerships Framework.
• Designing and delivering training, coaching and capability-building programs.
• Supporting Consumer Partners to participate with confidence and impact.
• Coaching leaders and teams on co-design and consumer engagement approaches.
• Driving continuous improvement through evaluation, reporting and practice development.
• Building strong relationships across the organisation to influence cultural change.

Based in Melbourne's CBD, this is a flexible hybrid role with opportunities to work from home or one of our sites close to home while maintaining strong connection with a highly collaborative team.

About The Program

The Consumer Partnerships team sits within Mission and Equity and is responsible for creating meaningful opportunities for consumers to shape the services, systems and decisions that affect them. Through lived experience leadership, the team helps ensure consumer perspectives are embedded across the organisation.

At Uniting, we believe people who use services bring valuable expertise. Consumer Partners contribute across governance, workforce recruitment and training, service design, evaluation, advocacy, communications and quality improvement.

Joining this team means helping to build a more inclusive, responsive and consumer-centred organisation while supporting Uniting's purpose to inspire people, enliven communities and confront injustice.

Benefits Of Working At Uniting

• Working in a large values-led organisation with real community impact.
• Flexibility to work from home up to 3 days per week, working 2 days in our CBD office.
• Up to $15,900 in salary packaging benefits that can be used for living expenses such as groceries, bills, clothing and streaming services.
• Save on dining out and drinks with a meal entertainment benefit of $2,650 annually.
• Increase your annual leave entitlements through our purchase leave program.
• Up to 10 weeks of paid parental leave for primary caregivers (4 for secondary).
• An extra 17.5% on top of your fortnightly pay when you take paid annual leave.
• Opt in or out of public holidays and be respected for your unique background.

Your Skills And Experience

We're looking for an experienced implementation and engagement professional who can build trust, influence change and embed meaningful consumer participation across a complex organisation.

You Will Bring With You

• Proven experience delivering complex projects and implementation initiatives.
• Experience in coaching, facilitation and capability development.
• Strong knowledge of consumer partnerships, co-design, community development or lived experience practice.
• Outstanding stakeholder engagement and communication skills.
• Ability to build trusted relationships and influence change without formal authority.

If you have any questions about the opportunity, please message Bryn Williams on 0434 822 085 during business hours.

About Uniting

We create real change in people’s lives by working in partnership with people, communities, governments and other agencies to reduce the impact of poverty, trauma and disadvantage.

We provide compassionate care for people facing tough times and personal challenges. We support children and young people to break the cycle of disadvantage. We help families keep safe, together and thriving.

For over 100 years we’ve been fighting inequality, opposing discrimination, and responding to the needs in our communities across Victoria and Tasmania.

Visit us: www.vt.uniting.org

We are an inclusive, values-led organisation and proudly welcome people of all identities, backgrounds and experiences. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse communities, LGBTQIA+ people, and people with lived and living experience relevant to our work.

We are committed to inclusive hiring practices. You are welcome to share your pronouns and let us know if you require any adjustments during the recruitment process. We are here to support you.

Uniting is a child safe organisation and is committed to the safety, wellbeing and empowerment of all children and young people. We embed child safety in everything we do. Employment with Uniting is subject to relevant pre-employment checks, including a National Police Check and Working with Children Check.