Impactful Inclusive Employment Consultant

Apm-Employment-Services-1; Caloundra; On-site; AUD 95,000 - 130,000; Full time

Job summary

Employment Hero is seeking a Partner Success Specialist to lead end-to-end implementations, data migration and configuration for client HR & Payroll setups. You will train client users and internal teams, optimise features, and drive ongoing enablement to improve client outcomes.

You will coordinate cross-functional projects, ensure timely delivery, and translate product updates into practical business benefits for clients while maintaining high standards of client communication and support.

Qualifications

• Experience implementing Employment Hero HR & Payroll (or similar HRIS/payroll)
• Strong project coordination: milestones, risks, stakeholder mgmt
• High attention to data handling, imports and reconciliation
• Translate system capability into practical business process improvements
• Confident trainer/facilitator for workshops and demos
• Clear written communication for user guides and instructions
• Problem-solving mindset and troubleshooting capability
• Ability to manage multiple client projects concurrently and meet deadlines

Responsibilities

• Deliver end-to-end Employment Hero implementations on time and to a high standard.
• Prepare data migration and system configuration.
• Train client users and internal teams.
• Provide ongoing enablement and troubleshooting support.
• Support sales enablement and partner portal activities.
• Maintain client experience and issue resolution across projects.

Skills

HRIS implementations

Project coordination

Data reconciliation

Trainer / facilitator

Troubleshooting

Stakeholder mgmt

Written communication

Cross-functional

Tools

Employment Hero

Job description

The Partner Success Specialist – Employment Hero is responsible for end-to-end implementation, optimisation and ongoing enablement of the Employment Hero (EH) HR and Payroll platform for our clients. This role ensures implementations are delivered on time and to a high standard, supports continuous improvement of client systems, trains client users and internal team members, and provides high-quality troubleshooting and platform guidance.

Key Outcome 1: Deliver successful Employment Hero implementations end-to-end

• Manage implementation projects from kick-off to go-live, ensuring scope, timelines and deliverables are clear.
• Maintain and update project plans, tasks, milestones and risks; keep stakeholders informed of progress.
• Gather required information from clients (employee data, payroll rules, policies, templates, org structure).
• Coordinate client actions and follow-ups to keep projects moving and avoid delays.
• Configure EH to align with agreed design, compliance requirements and client processes.

Key Outcome 2: Accurate data migration and system configuration

• Prepare, cleanse and validate client data for import/migration (employee records, leave balances, pay items, classifications, etc.).
• Complete data imports/migrations and reconcile results to ensure accuracy and completeness.
• Set up core system configuration including:
• Approval workflows (leave, timesheets, onboarding, changes, etc.)
• Onboarding workflows and checklists
• Organisational structure, roles and permissions
• Conduct quality checks and document configuration decisions for internal reference and future support.

Key Outcome 3: Optimise EH and roll out new features to improve client outcomes

• Review client usage and recommend improvements to system setup and workflows.
• Configure and roll out new features/modules where applicable and beneficial.
• Identify automation opportunities to reduce admin burden and improve compliance.
• Maintain awareness of EH product updates and translate updates into practical business benefits for clients.

Key Outcome 4: Deliver high-quality training, workshops and user enablement

• Provide structured training to client administrators and end users (HR, managers, employees).
• Develop and maintain clear user guides, step-by-step instructions and “how-to” resources.
• Run workshops with HR partners and client groups to communicate what’s new, how it works, and why it benefits the business.
• Tailor training to user capability, business needs and platform maturity (new to EH vs established).
• Ensure clients are confident, capable and self-sufficient with agreed processes post go-live.

Key Outcome 5: Build internal capability and support delivery excellence

• Train and coach internal team members on EH functionality, processes and common troubleshooting steps.
• Support Admin & Support teams to resolve system issues efficiently and accurately.
• Provide internal demos and “toolbox sessions” to uplift knowledge and consistency.
• Contribute to internal SOPs, checklists and implementation playbooks to standardise delivery.

Key Outcome 6: Support sales enablement and partner portal administration

• Conduct EH demos for prospects and clients, focusing on relevant use cases and benefits.
• Log leads accurately in the Employment Hero Partner Portal and maintain records.
• Set up implementation projects promptly upon sale/engagement, ensuring correct client details and scope are captured.
• Liaise with internal sales/BD on handover details, expectations and next steps.

Key Outcome 7: Operational support, coverage and client experience

• Provide coverage for leave periods and assist with onboarding activities as required.
• Support client onboarding tasks (account setup, user access, initial guidance, scheduling training).
• Troubleshoot platform issues and provide clear, timely guidance to clients and internal teams.
• Escalate platform issues to EH support when required and manage follow-up through to resolution.
• Maintain high standards of client communication, professionalism and responsiveness.

Key Skills & Experience

• Demonstrated experience implementing and configuring Employment Hero HR & Payroll (or comparable HRIS/payroll platforms)
• Strong project coordination skills: planning, milestones, risks, stakeholder management
• High attention to detail, especially with data handling, imports and reconciliation
• Ability to translate system capability into practical business process improvements
• Confident trainer/facilitator with ability to run workshops and demos
• Clear written communication skills for user guides and instructions
• Problem-solving mindset and strong troubleshooting capability
• Comfortable working with multiple client projects concurrently and meeting deadlines

Qualifications (Desirable)

• Qualifications in HR, Payroll, Business, Systems, Project Management or related field (or equivalent experience)
• Exposure to Australian payroll/IR fundamentals (highly regarded)
• Client-focused and solutions-oriented
• Organised, proactive, and accountable
• Confident communicator who can simplify complexity
• Collaborative team player who supports others and shares knowledge

About Us

We are an equal opportunity employer and value diversity. We welcome applications from all backgrounds.