Immediate Start | Service Technician | Qualified Plumber

Brisbane Taps Toilets and Drains; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Achievable bonus structure

Career progression

Modern tools & systems

Job summary

Brisbane Taps Toilets and Drains in Brisbane, QLD is seeking a Field Service Technician to be the trusted on-site expert. You’ll diagnose issues, perform repairs, and upsell Home Protection Plans while delivering outstanding customer service.

Join a high-performing team with real pay, achievable bonuses, and clear paths to project leadership or specialist roles. You’ll wear clean boots, maintain a professional image, and help set industry standards through our Proven Sales System.

Qualifications

• Experience delivering on-site field service and repairs.
• Strong communication and customer-facing skills.
• Ability to meet or exceed sales/tier targets and upsell optional plans.

Responsibilities

• Call customers before attending to confirm call-out fees — and keep Dispatch in the loop if no one is home.
• Always arrive with pride: clean boots and a professional attitude that reflects who we are.
• Listen to the customer’s concerns without rushing — you’re not just a tradie, you’re their trusted advisor.
• Quote clearly and confidently. Use our proven quoting system, include the Home Protection Plan, and show the customer you’ve got their best interests at heart.
• Apply the highest standards of workmanship using your trade skills.
• Handle any customer issues/queries within 24 hours — we back you, and we protect our brand together.
• Stick to our Proven Sales System, uphold company policies, and help us set the standard across the industry.

Skills

Field service experience

Customer service

Sales skills

Professional appearance

Job description

Brisbane Taps Toilets and Drains – Brisbane QLD

At BTTD, we believe your trade is more than just a job — it’s a career worth investing in.
We’re offering an incredible opportunity to take your career to the next level: We’ll support you through your journey to becoming the best of your ability.

As a Field Service Technician, you’ll be the trusted face of our brand, the go-to expert on-site, and a key driver of ours and yours success. This role is ideal for a motivated professional who wants to be part of a high-performing team, earn what they’re worth, and make a real difference.

We’re not just about clocking hours. We’re about building a winning culture, delivering incredible customer service, and giving you the tools, training, and trust to succeed.

Overview of Responsibilities and Duties:

Call customers before attending to confirm call-out fees — and keep Dispatch in the loop if no one is home.

Always arrive with pride: clean boots and a professional attitude that reflects who we are.

Listen to the customer’s concerns without rushing — you’re not just a tradie, you’re their trusted advisor.

Quote clearly and confidently. Use our proven quoting system, include the Home Protection Plan, and show the customer you’ve got their best interests at heart.

Apply the highest standards of workmanship using your trade skills.

Handle any customer issues/queries within 24 hours — we back you, and we protect our brand together.

Stick to our Proven Sales System, uphold company policies, and help us set the standard across the industry.

KPI’s (Key Performance Indicators):

We succeed as a team, not in silos. These are the performance goals you’ll be supported to smash:

Stick to the company KPI checklist — it’s your blueprint for success.

Hit average sales targets per job type using our systems and training.

Meet or exceed your monthly sales targets — and get rewarded for it.

Show up consistently, own your results, and support the team. We’re all in this together.

What You’ll Love About Working With Us:

Real Pay for Real Effort – Competitive wages + achievable bonus structure

Career Progression – Learn our Proven Process and grow into project, leadership, or specialist roles

A Company That Has Your Back – You’re not a number here — you’re apart of our family

Modern Tools & Systems – Less time on admin, more time doing what you’re good at

A Culture That Wins – We celebrate success, support each other, and build each other up

This isn’t just another tech role. It’s your opportunity to grow with a company that’s growing with you.