ICT Transition Specialist (Maximum term - 12 months)

Arrow Energy Pty Ltd; City of Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary + Super + incentive scheme

Flexible hybrid WFH / Office

Employee Benefits Program

Annual incentive scheme

Relocation and regional benefits

Job summary

Arrow Energy Pty Ltd is seeking an ICT Transition Specialist (maximum term – 12 months) to coordinate the end-to-end transition of ICT services to a new operating model and outsourced partners from its Brisbane base. The role includes planning, governance setup and stakeholder communication across technical and non-technical audiences.

The position offers flexible hybrid WFH/Office arrangements, potential travel to field operations, and an attractive remuneration package with super and

Qualifications

• University degree required.
• Experience coordinating ICT service transitions.
• Knowledge of IT service delivery and ITIL fundamentals.
• Experience with vendors or providers in transition or support roles.
• Ability to plan and track multiple activities and dependencies.
• Strong coordination and stakeholder engagement skills.
• Understanding outsourcing SLAs and service acceptance.

Responsibilities

• Coordinate transition activities for outsourced ICT services (AMs, End User Computing, Infrastructure, Service Desk).
• Develop and maintain detailed transition plans with internal teams and vendors.
• Facilitate day-to-day coordination between stakeholders, incumbents and new providers.
• Support setup and operation of service management processes and governance forums during transitions.
• Monitor transition risks, issues and actions; escalate and mitigate to maintain service continuity.
• Model Arrow’s values and build positive stakeholder relationships.
• Promote inclusive behaviours and safe, collaborative environments.

Skills

ICT transition coordination

IT service delivery knowledge

Vendor engagement

Multi-activity planning

Stakeholder engagement

Risk & issue management

Outsourcing commercial awareness

Education

University degree

Job description

Requisition ID934-Posted17/09/2026-Brisbane-Australia-IT

Arrow Energy is a Queensland-based producer of natural gas and electricity to power homes, business, and industries.

Arrow proudly contributes to areas where we work and we offer exciting career opportunities in a dynamic environment where you will be supported to develop and innovate.

We are an inclusive workplace which values diversity because we believe it leads to better outcomes, including more innovative solutions.

Join us as we go further to help power society, support communities, and help drive a cleaner energy future.

The Opportunity:

Reporting to the Business Systems & Improvements Manager, purpose of the role is to support and coordinate the end-to-end transition of ICT services to a new operating model and outsourced service partners, ensuring seamless transfer of services, minimal disruption to business operations and establishment of effective governance, processes, and service outcomes.

This role will also communicate transition-related information clearly to stakeholders across technical and non-technical audiences, managing expectations throughout the transition lifecycle.

• Salary + Super + incentive scheme + employee benefits
• Brisbane, Australia
• Flexible hybrid WFH / Office arrangement

This is a Brisbane based position and will require occasional travel to our field operations as required, with plenty of notice.

In addition, as an ICT Transition Specialist (Maximum term – 12 months) you will:

• Coordinate and support the execution of transition activities for outsourced ICT services (Application Managed Services, End User Computing, Infrastructure Support, Service Desk) including assistance in knowledge transfer, service readiness and acceptance activities to ensure services are transitioned effectively and meet agreed criteria.
• Develop and maintain detailed transition plans, working with internal teams and vendors to track progress, dependencies and key milestones.
• Facilitate day-to-day coordination between internal stakeholders, incumbent vendors and new service providers to ensure aligned execution.
• Support the setup and operationalisation of service management processes, governance forums and reporting during transition.
• Monitor transition risks, issues, and actions, escalating where required and assisting in implementing mitigations to maintain service continuity.
• Demonstrate a personal commitment to consistently role model Arrow’s values, code of conduct, safety and the environment.
• Establish positive and productive working relationships with key stakeholders.
• Model inclusive behaviours to create a safe environment where different views and perspectives are encouraged and valued.

About You:

• Qualification: University degree
• Experience supporting or coordinating ICT service transitions engagements
• Working knowledge of IT service delivery and service management practices (e.g., ITIL fundamentals)
• Experience working with vendors or service providers in transition or support roles
• Ability to plan, track, and manage multiple activities and dependencies in a structured manner
• Strong coordination and stakeholder engagement skills, with the ability to work across teams and follow up on deliverables
• Practical experience in managing risks, issues, and transition activities in complex environments
• Basic understanding of commercial aspects of outsourcing (e.g., SLAs, service acceptance).
• Experience supporting vendor mobilisation or service delivery setup activities.

Explore What Our Culture and Benefits Can Offer

At Arrow, everyone belongs. We have a high-performance culture that celebrates diversity and inclusivity, as one of our key foundations.We believe that enabling people to bring their whole selves to work creates a thriving and successful culture. We aspire to create a workplace that reflects the diversity of our communities, that utilises and develops the full potential of all our people.

With a high-performance culture, we are proud to reward quality work. Some of our benefits and rewards that we offer:

• An attractive remuneration package.
• Annual incentive scheme based on company & individual performance.
• Employee Benefits Program - $3000 per year to cover insurances/electricity rebates.
• Flexible, hybrid working arrangements
• Ongoing learning and professional development opportunities.
• Novated leasing, corporate discount programs, lifestyle benefit, specialist health care service access, annual flu shot & skin check and Employee Assistance Program.
• Gender neutral leave policies, including paid primary and secondary carers’ leave.
• Relocation and regional benefits

If you’re excited about this role however don’t meet all the criteria, we would still love to hear from you anyway. You may be the perfect candidate for this role or future roles with Arrow Energy.

We are committed to building and maintaining a diverse and inclusive workplace and genuinely encourage applications from all genders and Aboriginal and Torres Strait Islander candidates.

All applications will be considered with utmost confidentiality.