ICT Service Desk Analyst | Growth & 9-Day Fortnight

City of Canada Bay; Sydney; On-site; AUD 80,000 - 91,000; Full time

Benefits offered by this job

Rostered days off

18 weeks parental leave

Team environment

Long service leave after 5 years

Continuous training and development

Health and wellbeing programs

Job summary

The City of Canada Bay Council seeks an experienced ICT Service Desk Analyst to support Council's ICT systems with first-line technical support and excellent customer service.

Your duties include providing frontline support for desktops, laptops, mobiles, servers, networks and AV equipment, and handling incident management. The role covers multiple sites with occasional evening shifts to support meetings and updates.

Qualifications

• Tertiary IT qualifications or equivalent experience.
• Customer service focus with IT issue resolution ability.
• Ability to communicate complex tech info to non-technical staff.

Responsibilities

• Provide first-line technical support for desktops, laptops, mobile devices and peripherals.
• Handle ICT Service Desk calls, incidents and requests with professionalism.
• Assist with higher technical duties and projects as directed.

Skills

Customer service

Problem solving

Communication skills

Willingness to learn

Australian Driver's Licence

Education

Tertiary IT qualifications

Tools

Windows 11

Microsoft 365

Intune

Entra ID/Active Directory

Endpoint hardware

Mobile devices

Networking devices

Printing devices

AV equipment

VPN/remote access

SCCM/MECM

Defender for Endpoint

SharePoint/Teams

PowerShell

Job description

The City of Canada Bay Council seeks an experienced ICT Service Desk Analyst to support Council's ICT systems with first-line technical support and excellent customer service.

Your duties include providing frontline support for desktops, laptops, mobiles, servers, networks and AV equipment, and handling incident management. The role covers multiple sites with occasional evening shifts to support meetings and updates.