ICT Officer

Hunter Trade College; Telarah; On-site; AUD 42,000 - 48,000; Part time

Benefits offered by this job

Professional learning and career dev

Employee Assistance Program

Subsidised flu vaccinations

15 days personal leave

17.5% annual leave loading

13 weeks Long Service Leave after 10 y

Free onsite parking

Job summary

Hunter Trade College is seeking a motivated ICT Officer to join our team in Telarah, NSW, on a permanent part-time job share (2 days per week, 8:00 am–3:00 pm). You will be the first point of contact for ICT support for staff and students on a single campus.

You will provide Level 1 and 2 support, configure Windows devices, and support Microsoft 365, Active Directory, Group Policy, Teams and SharePoint. Experience with ticketing systems and a customer-service mindset is essential.

Qualifications

• Certificate IV in Information Technology or currently studying towards ICT qualification.
• Experience providing ICT support or service desk.
• Knowledge of Windows, Microsoft 365, AD and Group Policy.

Responsibilities

• Provide Level 1 and Level 2 ICT support to staff and students.
• Respond to help desk requests and resolve issues promptly.
• Configure and maintain Windows devices and user accounts.
• Support Microsoft 365, Active Directory and Group Policy, MS Teams and SharePoint.
• Assist with ICT projects, system upgrades, and new technologies.
• Help maintain ICT equipment, software, and documentation.

Skills

ICT support

Windows OS

Microsoft 365

Active Directory

Group Policy

MS Teams

SharePoint

Ticketing systems

Customer service

Education

Cert IV in IT

Currently studying ICT

Tools

Microsoft Intune

SCCM/MECM

Job description

Hunter Trade College is seeking a motivated and customer-focused ICT Officer to join our team in a permanent part-time job share position (2 days per week). Supporting approximately 300 staff and students on a single campus, you'll play an important role in keeping our technology running smoothly and helping people get the most from it.

About Hunter Trade College

Hunter Trade College is an independent senior secondary school and Registered Training Organisation (RTO) based at Telarah, just minutes from Maitland.

Our students complete their Higher School Certificate while training in Electrotechnology, Construction, Automotive, Engineering or Plumbing, combined with industry-based learning with local employers. We are proud of our strong industry partnerships and our commitment to helping every student achieve their potential.

About the Role

As the first point of contact for ICT support, you'll provide friendly, responsive technical assistance to staff and students while helping maintain dependable, secure, and efficient ICT systems. Reporting to the Business Manager you will:

Provide Level 1 and Level 2 ICT support.

Respond to help desk requests and resolve technical issues.

Configure and maintain Windows devices and user accounts.

Support Microsoft 365, Active Directory and Group Policy, MS Teams, and SharePoint functionality.

Assist with ICT projects, system upgrades, and new technologies.

Help maintain ICT equipment, software, and documentation.

This is a permanent part-time job share position, working 2 days per week (8.00 am – 3.00 pm). Days of work to be negotiated with successful candidate.

About You

You enjoy solving problems, helping others, and learning new technologies. You communicate well with people of all technical abilities and take pride in providing excellent customer service.

You’ll ideally have:

Certificate IV in Information Technology (or equivalent) or be currently studying towards an ICT qualification.

Experience providing ICT support or working in a service desk environment.

Knowledge of Windows, Microsoft 365, Active Directory and Group Policy.

Experience using help desk or ticketing systems.

Excellent communication, organisation, and critical thinking skills.

An initiative-taking attitude and willingness to learn.

A current Working with Children Check and National Police Check (or willingness to obtain).

Experience with Microsoft Intune, SCCM/MECM or other endpoint tools.

Experience working in a school or education environment.

Why Join Us?

At Hunter Trade College you’ll enjoy:

• A supportive and collaborative team environment.
• Professional learning and career development opportunities.
• Employee Assistance Program.
• Subsidised annual flu vaccinations.
• 15 days personal leave (pro rata).
• 17.5% annual leave loading.
• 13 weeks Long Service Leave after 10 years.
• Free onsite parking.