Ict Change And Communications Analyst

the original; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible work options

Leave up to 24 days/year

Career development

Fitness Passport & EAP + flu vaccines

Job summary

NSW Trustee and Guardian is seeking an ICT Change and Communications Analyst to join our enterprise delivery capability in Sydney. You will design, develop and deliver multifaceted change and communications activities to support our priorities and communicate critical messages across initiatives and service delivery.

Your role focuses on stakeholder engagement, training, and updating intranet content, ensuring governance and privacy considerations in a dynamic government environment.

Qualifications

• Experience in change and communications aspects of projects, including stakeholder and impact assessment, engagement, and training.
• Ability to build relationships across teams and with external stakeholders.
• Strong communication skills to collaborate with diverse customers and senior management.
• Positive, proactive attitude to deliver on complex objectives in a changing environment.

Responsibilities

• Design, develop and deliver multifaceted change and communications activities.
• Assist in implementing change and communications aspects of projects and embed business change.
• Consult with stakeholders to ensure needs are incorporated in strategies and plans.
• Analyze change and communications tactics to determine outcomes for future planning.
• Update intranet pages with progress on initiatives and services.
• Monitor trends to identify audiences and advise on best practices for communications.
• Ensure confidentiality, inclusion, ethical practices and privacy compliance.

Skills

Change management

Stakeholder engagement

Communication planning

Business readiness

Governance and compliance

Job description

ICT Change and Communications Analyst - NSW Trustee and Guardian

• Ongoing full-time vacancy, 35 hours per week.
• Location: This role is based in Sydney. Flexible and hybrid working options available.
• Clerk Grade: 7/8. Base salary $116,981 to $129,492 p.a. plus super and annual leave loading

Join our growing enterprise delivery capability as a Change Analyst and play a key role in ensuring the successful adoption of some of the organisation’s most significant and high-impact initiatives. This is an opportunity to make a real impact by fostering engagement, building readiness, and creating lasting value for the community we serve.

About us

At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team

The Project Delivery team within the Information Technology division drives the successful delivery of technology-enabled initiatives that support the organisation’s strategic priorities. The team applies robust governance and best-practice frameworks to ensure projects are delivered efficiently, on time, and to a high standard, enabling innovation and lasting value for the community we serve.

About the role

The ICT Change and Communication Analyst develops and manages the implementation of NSW Trustee and Guardian change and communication strategies related to projects, programs and operational changes.

As the Change and Communication Analyst, you will:

• Design, develop and deliver multifaceted change and communications activities, to support NSWTG’s priorities and to communicate critical messages relating to initiatives and service delivery.
• Assist in implementing change and communications aspects of projects, including stakeholder and impact assessment, engagement, communication, training, support, and business readiness to embed the required business change.
• Consult and liaise with key stakeholders, business sponsors, and project partners to ensure their needs are incorporated in change, communication, and engagement strategies and plans.
• Undertake analysis and review of change and communications tactics and strategies to determine outcomes of specific initiatives to aid future planning and activity.
• Evaluate, update and create information for the agency’s Intranet pages to keep the stakeholders up to date with committed and inflight initiatives and provide comprehensive information with respect to operations and services.
• Monitor and review trends and issues to identify target audiences and provide advice on strategies to underpin best practice strategies for change and communications development.
• Ensure compliance in regard to confidentiality, inclusion, ethical practices and privacy, and relevant legislation is maintained in the delivery of change and communications activities.

For more information about the position, view the role description.

About you

The ideal person will have:

• Experience in change and communications aspects of projects, including stakeholder and impact assessment, engagement, communication, training, support, and business readiness to embed the required business change.
• Capable of building relationships across teams and with external stakeholders.
• Strong communication skills to confidently collaborate with a diverse range of customers, colleagues, and senior management.
• Positive “can-do” attitude and enjoys delivering on large, complex objectives in a changing environment.

Sound like you? We would love to hear from you!

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations.

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

Closing date

Applications close 11:59pm, Monday 16 November 2026

For enquiries about the role, please contact Dean Christofis, Senior Change Manager via email: [e-mail].

For enquiries about the recruitment process, please contact Maria Macaraniag, Manager Talent Acquisition via email: [e-mail].