ICT Administration Officer - Parliament Tech & Client Support

The Department of Parliamentary Services; Canberra; Sur place; AUD 92 000 - 99 000; Plein temps

Avantages offerts par ce poste

Flexible working arrangements

Ongoing learning opportunities

Free on-site parking

Free gym membership and recreationals

Résumé du poste

The Department of Parliamentary Services (DPS) is recruiting for an ICT Administration Officer within the Information Services Division (ISD).

This role supports Parliamentarians, Former Prime Ministers and Parliamentary staff through the administration of ICT work expenses, ICT equipment allocations and related governance processes, ensuring compliance with relevant legislation, policies and parliamentary frameworks.

Qualifications

• 1. Client Service and Stakeholder EngagementDemonstrated ability to build productive relationships and provide high-quality, client-focused service to a diverse range of stakeholders, including understanding client needs, managing stakeholder expectations, and delivering responsive and professional outcomes.
• 2. Analysis and Policy ApplicationDemonstrated ability to analyse information, interpret and apply policies, procedures and governance frameworks, identify issues and risks, and provide accurate recommendations to support effective decision-making and service delivery.
• 3. Administration, Record Management and Attention to DetailProven ability to maintain accurate records, manage administrative processes, and produce high-quality work with a strong attention to detail, ensuring data integrity and compliance with organisational requirements.
• 4. Problem Solving and Continuous ImprovementDemonstrated problem-solving skills and the ability to identify opportunities for improvement, contribute to process enhancements, implement practical solutions, and support continuous improvement initiatives.
• 5. Reporting, Brief Writing and CommunicationDemonstrated ability to prepare reports, briefs, correspondence, process documentation and procedural guidance, communicate complex information clearly and concisely, and tailor written communication to meet the needs of different audiences.
• 6. Eligibility and Security RequirementsAustralian citizenship; ability to obtain and maintain an NV1 security clearance; strong client focus; attention to detail; confidentiality and discretion in a parliamentary environment.

Responsabilités

• 1. Provide analysis and advice to assist parliamentarians and their staff in understanding and managing ICT equipment in line with the ICT Allocation Policy and other relevant policies.
• 2. Coordinate with operational ICT Hardware and logistics teams to deliver ICT equipment refresh programs for parliamentarians’ offices, including asset record updates, delivery, installation, and disposal activities.
• 3. Contribute to continuous improvement initiatives to enhance ICT asset management processes and client service delivery.
• 4. Support the DPS Corporate Plan and the Australian Parliament Digital Strategy 2023–2027, including contributing to team deliverables and strategic outcomes aligned to organisational priorities.
• 5. Deliver personalised ICT solutions tailored to the current and future needs of each office, identify opportunities for improvement, and support stakeholders through change.
• 6. Administer ICT equipment across Parliamentary Departments in accordance with relevant policies, procedures, and governance requirements.
• 7. Prepare and publish reports on telecommunications expenditure, adjustments, and usage for parliamentarians and their staff.
• 8. Undertake additional tasks, as directed, to support the efficient and cost-effective delivery of services.

Description du poste

The Department of Parliamentary Services (DPS) is recruiting for an ICT Administration Officer within the Information Services Division (ISD).

This role supports Parliamentarians, Former Prime Ministers and Parliamentary staff through the administration of ICT work expenses, ICT equipment allocations and related governance processes, ensuring compliance with relevant legislation, policies and parliamentary frameworks.