Hydraulic Field Service Pro: Diagnostics & Installations

Rexroth; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care options

Life insurance

Disability programs

Tailored financial programs

Wellbeing activities

Job summary

Baker Hughes in Brisbane seeks a Services Team Leader - Technical Support to lead HPump application engineering, equipment selection, and system design. You will collaborate with Sales, Service Delivery and Operations to optimize HPump solutions and support projects from tendering to commissioning.

The role demands hands-on HPump experience, strong modelling skills, and clear communication with customers and internal teams.

Qualifications

• Bachelor's degree in Electrical/Mechanical/Petroleum Engineering or related field.
• Experience in Surface Pumping or HPump application engineering and system design.
• Strong troubleshooting and analytical skills; ability to translate customer needs into Hpump designs.
• Excellent written and verbal communication; able to present to customers and stakeholders.

Responsibilities

• Develop and review HPump applications and systems.
• Use AutographPC and iQuote for equipment selection and modelling.
• Assess operating conditions to select appropriate HPump configurations.
• Prepare technical recommendations and supporting documentation.
• Provide on-site and remote technical support throughout project lifecycle.
• Collaborate with Sales, Service Delivery and Operations to meet customer objectives.
• Support tendering, design reviews, and field start-up and commissioning.

Skills

HPump experience

System design

Troubleshooting

Communication

Independent work

Education

Bachelor's degree in Electrical/Mechanical/Petroleum Engineering

Tools

AutographPC

iQuote

Job description

Services Team leader - Technical Support

baker Hughes
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Baker Hughes stands as a leading global energy‑technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future.

The Hpump Technical Support Engineer is responsible for providing application engineering, equipment selection, system design, and technical support for Horizontal Pumping System (Hpump) applications. The role works closely with Sales, Service Delivery, Operations, customers, and technical stakeholders to understand operating conditions and customer objectives and develop technically sound and optimized Hpump solutions. A key requirement for this position is hands‑on experience with HPump application engineering, including proficiency with AutographPC and iQuote for equipment selection, system modelling, performance analysis, application design and equipment list with cost/quote. The Technical Support Engineer supports the complete job lifecycle, including opportunity development, tendering, application design, job preparation and execution, troubleshooting, post‑job analysis, and continuous improvement.

Location

Brisbane

Responsibilities

• Develop and review Artificial Lift Systems applications, with specific responsibility for HPump systems.
• Use AutographPC and iQuote to perform equipment selection, system modelling, performance analysis, and optimization of HPump applications.
• Evaluate production, and operating conditions to select appropriate Hpump equipment and configurations.
• Review equipment operating envelopes and expected system performance and identify application risks or limitations.
• Prepare technical recommendations, equipment selections, application designs, and supporting engineering documentation.
• Work with Sales and Service Delivery to understand customer objectives, technical requirements, and commercial considerations.
• Provide technical support during tendering, proposal preparation, technical clarification, and customer engagement.
• Perform engineering calculations, modelling, and offset/application analysis to identify technical risks and optimize equipment selection.
• Work across relevant disciplines and stakeholders to ensure all technical and operational constraints are considered in the proposed solution.
• Develop risk mitigation and contingency plans for technically challenging applications.
• Document engineering calculations, simulations, design assumptions, equipment selections, and revisions throughout the project lifecycle.
• Provide technical support during equipment preparation, installation, commissioning, start‑up, and operation as required.
• Troubleshoot HPump system performance and support resolution of technical and operational issues.
• Compare planned/design performance against actual operating performance and identify opportunities for optimization and continuous improvement.
• Participate in field incident and equipment failure investigations, including root‑cause analysis and corrective actions where required.
• Identify recurring application or equipment issues and communicate potential improvement opportunities to Engineering and Technology.
• Capture and share lessons learned, best practices, and case histories.
• Provide technical presentations, design reviews, and recommendations to customers and internal stakeholders.
• Coach and provide technical guidance to less‑experienced Hpump engineering resources.
• Provide on‑call technical support for critical operations when required.

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Petroleum Engineering, or another relevant engineering discipline. Relevant experience in Surface Pumping System or Horizontal Pumping Systems (HPump).
• Demonstrated experience in Surface Pumping or HPump application engineering, equipment selection, and system design.
• Strong understanding of Surface Pumping or HPump equipment, applications, and system performance.
• Ability to interpret customer operating requirements and translate them into technically appropriate Hpump designs.
• Strong engineering, analytical, troubleshooting, and problem‑solving capabilities.
• Ability to analyze system performance and recommend technical solutions or optimization opportunities.
• Strong written and verbal communication skills.
• Ability to communicate technical recommendations effectively to customers and internal stakeholders.
• Ability to work independently and effectively within a global matrix.

Benefits

• Contemporary work‑life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

Applications will close on 13/11/2026