Hybrid Strata Claims Specialist

CHU; Australia; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus

Employer matched superannuation

Paid leave days

18 weeks parental leave

Volunteer day

Health and wellbeing initiatives

Job summary

CHU is Australia’s leading Strata Underwriting agency, part of Steadfast Group, offering a flexible hybrid work model across five locations. We focus on AI, technology, diversity, inclusion and sustainability, with a culture built on recognition, wellbeing and career growth.

The role sits in our Claims Team on a 12-month fixed-term basis, delivering exceptional customer experience. The position covers end-to-end strata claims management, risk insights for Underwriting, and interaction with loss

Qualifications

• Minimum 2 years property claims experience, preferably strata.
• Sound working knowledge of claims operations and understanding of quality service standards.
• Strong problem solving and ability to think analytically.
• Comprehensive experience in dealing with loss adjusters, repairers, brokers, strata managers etc.
• Demonstrated high level of organisational and time management skills.

Responsibilities

• Manage a portfolio of strata claims within agreed timeframes.
• Ensure the delivery of a Concierge claims service on every claim.
• Ensure regular and accurate reporting is provided to the Claims Managers.
• Assist with overflow of claims matters from other branches.
• Providing risk insights and guidance to the Underwriting team.

Skills

Claims experience

Analytical thinking

Time management

Customer service

Education

ANZIIF Cert IV

Job description

CHU is Australia’s leading Strata Underwriting agency, part of Steadfast Group, offering a flexible hybrid work model across five locations. We focus on AI, technology, diversity, inclusion and sustainability, with a culture built on recognition, wellbeing and career growth.

The role sits in our Claims Team on a 12-month fixed-term basis, delivering exceptional customer experience. The position covers end-to-end strata claims management, risk insights for Underwriting, and interaction with loss