Claims Consultant - 12 month Fixed Term Contract

CHU; Australia; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus

Employer matched superannuation

Paid leave days

18 weeks parental leave

Volunteer day

Health and wellbeing initiatives

Job summary

CHU is Australia’s leading Strata Underwriting agency, part of Steadfast Group, offering a flexible hybrid work model across five locations. We focus on AI, technology, diversity, inclusion and sustainability, with a culture built on recognition, wellbeing and career growth.

The role sits in our Claims Team on a 12-month fixed-term basis, delivering exceptional customer experience. The position covers end-to-end strata claims management, risk insights for Underwriting, and interaction with loss

Qualifications

• Minimum 2 years property claims experience, preferably strata.
• Sound working knowledge of claims operations and understanding of quality service standards.
• Strong problem solving and ability to think analytically.
• Comprehensive experience in dealing with loss adjusters, repairers, brokers, strata managers etc.
• Demonstrated high level of organisational and time management skills.

Responsibilities

• Manage a portfolio of strata claims within agreed timeframes.
• Ensure the delivery of a Concierge claims service on every claim.
• Ensure regular and accurate reporting is provided to the Claims Managers.
• Assist with overflow of claims matters from other branches.
• Providing risk insights and guidance to the Underwriting team.

Skills

Claims experience

Analytical thinking

Time management

Customer service

Education

ANZIIF Cert IV

Job description

Location: National

Job Description

So many reasons to CHUse CHU!

We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability.

A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.

All about CHU

CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.

Working with CHU

When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture. To support and reward you, we offer:

• Work where suits you best- we are proud of our leading, inclusive and flexible hybrid work model
• Real connection and interaction- we offer regular Company wide team & ConnecCHUn Days
• Hard work deserves recognition- competitive salary packaging and annual bonus scheme
• Grow your future savings- employer matched superannuation contributions
• Take the stress out of the unexpected– access up to 4 extra flexible paidleave days for life’s ups and downs
• Celebrate the joy of parenthood- 18 weeks paid parental leave
• We support your charitable work- access to a paid volunteer day each year
• Cut your monthly costs- paid SCI, Life Insurance and Travel Insurance
• Grow with us- professional development and study assistance and study leave
• Support when you need it most- extensive health and wellbeing initiatives
• Diversify your experience- Work and Travel Adventure Program, Career Breaks
• Family first- CHU are accredited as aFamily Inclusive Workplace 2022/28
• You can be you- CHU are recognised as an Inclusive Employer 2025/28by the Diversity Council Australia

For further information, head to the benefits section of our careers page.

Desired Skills and Experience

What your new jobs looks like

As a Claims Consultant, you will work within our Claims Team focusing on end-to-end claims management, driving outstanding customer experience and delivering market leading claims servicethrough quality technical response. This position is offered on a 12-month Fixed Term Contract basis.

The position is diverse, and includes the following key elements:

Manage a portfolio of strata claims within agreed timeframes

Ensure the delivery of a "Concierge" claims service on every claim

Ensure regular and accurate reporting is provided to the Claims Managers

Assist with overflow of claims matters from other branches

Providing risk insights and guidance to the Underwriting team

We'd love to meet you...

Especially if you can talk to us about your:

Minimum 2 years property claims experience, preferably strata

Sound working knowledge of claims operationsand understanding of quality service standards

Strong problem solving and ability to think analytically

Comprehensive experience in dealing with loss adjusters, repairers, brokers, strata managers etc.

Demonstrated high level of organisational and time management skills

ANZIIF Cert IV or equivalent (or working towards), desirable but not essential

Our commitment to you

At the heart of CHU’s company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas,shared experiences and access to a flexible work environment. Every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future. We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need. We are committed to creating a psychologically safe recruitment experience.