Hybrid Service Desk Analyst — Start Your IT Career

Asi-Solutions; Melbourne; Híbrido; AUD 52 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday Leave

Monthly Team Lunches

Tech Product Discounts

Paid Parental Leave

Flexible Working Arrangements

Learning & Development Opportunities

Competitive Salaries

Diversity & Inclusion Committees

Engagement Activities All Year Round

Supportive, Community-Driven Culture

SheMentors Program

Resumo da oferta

ASI Solutions, an Australian-owned technology partner, is seeking a Service Desk Analyst to join our Services team in Mulgrave. This entry-level role emphasizes learning by doing and delivering responsive IT support to end users.

You’ll log, triage, and resolve routine issues, escalate where needed, and work closely with senior engineers to grow your technical skills within a collaborative, quality-focused environment.

Qualificações

• Some experience in an IT helpdesk, service desk or support role, or relevant IT studies or a traineeship.
• Experience in a customer-facing role, delivering high-quality work.
• Strong written and verbal communication, with a customer service mindset.
• Basic familiarity with Microsoft 365, Windows desktop support and common endpoint troubleshooting.
• Comfort with remote support tools and writing clear ticket notes.
• Ability to follow a process and escalation appropriately.
• Strong time management and the ability to prioritise competing demands.
• Familiarity with device provisioning, password resets or access issues in Microsoft 365 or Intune (or a willingness to learn).
• Understanding of basic networking concepts.
• Exposure to a ticketing system.
• An analytical mindset, with the ability to bring together information from multiple systems.
• A commitment to continuous learning and keeping up with technology trends.
• A positive team focus, including mentoring newer colleagues when the opportunity arises.

Responsabilidades

• Acting as the first point of contact for user support by phone, email and portal.
• Logging, triaging and resolving routine issues, including password resets, printer problems and application access.
• Confirming issue details and explaining next steps clearly, whatever someone’s technical confidence.
• Escalating complex problems with clear documentation of the steps taken.
• Monitoring ticket queues and alerts, and raising items quickly.
• Shadowing senior engineers, contributing to team culture and bringing fresh ideas to how we work.

Conhecimentos

Customer service

Communication

Time management

Teamwork

Analytical mindset

Formação académica

IT studies or traineeship

Ferramentas

Microsoft 365

Intune

Remote support tools

Ticketing system

Descrição da oferta de emprego

ASI Solutions, an Australian-owned technology partner, is seeking a Service Desk Analyst to join our Services team in Mulgrave. This entry-level role emphasizes learning by doing and delivering responsive IT support to end users.

You’ll log, triage, and resolve routine issues, escalate where needed, and work closely with senior engineers to grow your technical skills within a collaborative, quality-focused environment.