Hybrid Senior Project Officer, Customer Experience & Innovation

Homes NSW; Parramatta; Hybrid; AUD 133,000 - 147,000; Part time

Benefits offered by this job

Flexible work arrangement

Health & wellbeing programs

Job summary

Homes NSW invites applications for a Senior Project Officer in the Customer Experience and Innovation team in Parramatta, with flexible locations and a minimum 50% in-office presence. The role focuses on managing complex projects, delivering digital transformation, policy and process improvements for housing customers and staff.

You will lead planning, governance, stakeholder engagement and reporting, while building business cases, coordinating vendors and driving change initiatives across

Qualifications

• Experience in project management and understanding of project methodologies, processes and procedures.
• Ability to initiate and manage consultations and negotiations with diverse stakeholders within timelines.
• Experience managing deadlines and milestones across multiple projects within budget.
• Passion to improve customer and staff experience with ability to translate into change opportunities.
• High level decision making, problem solving and analytical skills.
• Strong attention to detail to ensure outputs are accurate and high quality.

Responsibilities

• Manage all aspects of project planning, development, implementation and evaluation for projects of varying size.
• Apply business knowledge to identify opportunities and deliver improvements to policies, processes, and services.
• Develop and implement housing operational policies and service delivery improvements.
• Develop business cases, proposals and implementation plans with measurable outcomes.
• Build relationships with stakeholders, vendors and governance groups; coordinate negotiations and contract deliverables.
• Coordinate project teams, governance forums and reporting to support decision-making.
• Prepare reports, briefing materials and training resources to support delivery and engagement.
• Undertake research and evaluation to inform evidence-based decisions and continuous improvement.

Skills

Project management

Stakeholder engagement

Governance

Change management

Analytical thinking

Communication

Tools

Microsoft Office

Teams

SharePoint

Visio

Job description

Homes NSW invites applications for a Senior Project Officer in the Customer Experience and Innovation team in Parramatta, with flexible locations and a minimum 50% in-office presence. The role focuses on managing complex projects, delivering digital transformation, policy and process improvements for housing customers and staff.

You will lead planning, governance, stakeholder engagement and reporting, while building business cases, coordinating vendors and driving change initiatives across