Hybrid Liability Claims Consultant Personal Injury Expert

Crawford; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Fitness Passport

Discounts at retailers via RewardsHub

Corporate wellbeing program

Comprehensive learning & development

Annual incentive scheme

Job summary

EML in Sydney is seeking a dedicated professional to manage a portfolio of workers compensation claims, liaising with injured workers, employers and healthcare professionals. The role balances hands-on case management with strategic planning to aid timely return-to-work and recovery.

You will operate from our Sydney office with flexible work-from-home options (up to 2 days/week) after month three, subject to performance. A supportive, award-winning culture backs your professional growth.

Qualifications

• Strong customer service experience with a passion for helping people
• Good computer literacy with the ability to learn new systems
• Excellent communication skills, both written and verbal
• Ability to work collaboratively in a team environment
• Demonstrated empathy and resilience in handling sensitive cases
• Proactive approach to problem solving and stakeholder engagement

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build strong, empathetic relationships with injured workers, employers and clinicians.
• Implement proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborate with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Computer literacy

Communication

Team collaboration

Empathy

Initiative

Job description

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off , or


• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI‑powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Join our SydneyEmergency Services team and manage your own portfolio of workers compensation claims while liaising with injured workers, their employers, and Allied Health professionals. This role will also involve working with internal specialists to create a strategic plan, helping injured workers get back to work as quickly and safely as possible.

This will be a full time, permanent position based in our Sydney office, with work‑from‑home flexibility (up to 2 days per week) considered from month three, subject to performance and approval.

What You’ll Be Doing

• Managing a full portfolio of physical and psychological injury claims.


• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.


• Implementing proactive strategies to support timely recovery and return‑to‑work outcomes.


• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.


• Navigating challenging conversations with confidence, empathy and resilience.

What We’re Looking For

It’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have…

• Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field?


• The ability to thrive in a fast paced, collaborative team?


• Good computer literacy with the ability to learn new systems?


• Creativity, curiosity and initiative when engaging with stakeholders?

Why You’ll Love Being Part of EML

• Hybrid work options for better balance.


• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.


• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.


• Corporate wellbeing program, including gym and health insurance discounts.


• Comprehensive learning and development tailored to help you grow.


• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families.


• Company‑wide celebration events that keep us connected.


• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.