Hybrid Law Firm Office & Practice Support Lead

Familyandkids; Melbourne; On-site; AUD 108,000 - 132,000; Full time

Job summary

Familyandkids is seeking an Office Manager to lead the Melbourne Practice Support team in a hands-on leadership role. You will manage a team of Legal Assistants and Receptionists, ensuring day-to-day operations align with firm standards and deliver a seamless client experience.

You will partner with Business Services and Practice Group leaders to optimise space, resources and service levels while supporting firm initiatives and a connected, one-firm culture.

Qualifications

• Five+ years in office management or legal practice support.
• Experience supervising or leading other staff.
• Strong understanding of legal practice support workflows.
• Excellent communication and stakeholder management.
• Digitally literate with MS 365; ready to learn new systems.
• Willing to handle physical tasks like setting up events.

Responsibilities

• Lead and develop the Practice Support team, manage performance and workflow.
• Act as primary contact for office operations: building, security, access, parking, tenancy.
• Manage space allocation across offices, desks, war rooms, on-site storage.
• Support workforce planning, overtime and staffing costs; review supplier expenditures.
• Oversee office equipment and services with external providers.
• Support client events, staff functions and firm events to ensure seamless front of house.
• Coordinate business continuity and WHS across the office.
• Collaborate with Practice Groups and Business Services to align with firm-wide standards.

Skills

Leadership

Team leadership

Coaching

Stakeholder management

Communication

Organisation

Service mindset

Adaptability

Problem solving

Tools

Microsoft 365

Job description

Familyandkids is seeking an Office Manager to lead the Melbourne Practice Support team in a hands-on leadership role. You will manage a team of Legal Assistants and Receptionists, ensuring day-to-day operations align with firm standards and deliver a seamless client experience.

You will partner with Business Services and Practice Group leaders to optimise space, resources and service levels while supporting firm initiatives and a connected, one-firm culture.