Hybrid Healthtech Support & Success Specialist

Mastergroup; Perth; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Hybrid workplace

Vibrant social calendar and events

Perth office perks: snacks, drinks, TT

Learning resources and growth programs

Wellness program with 24/7 EAP

Extra leave

Discounts and salary packaging options

Paid parental leave

Job summary

Healthengine is seeking a Customer Support Consultant to help practices and patients navigate our healthcare platform. You will own cases from diagnosis to resolution, coordinating with Tier 2, Product, and Engineering as needed.

In a hybrid Perth-based workplace, you will resolve complex issues, maintain PMS connections, and educate customers to prevent recurrence, while handling health data responsibly and upholding trust across users.

Qualifications

• 1–2 years in a customer service or technical support role
• Excellent verbal and written communication, able to explain technical issues in plain language
• Demonstrated troubleshooting aptitude for complex or escalated issues
• Experience owning cases end-to-end and collaborating with technical/product teams
• Able to handle sensitive health data in line with privacy and security obligations
• Experience with Practice Management Systems (Bp Premier, MedicalDirector/Pracsoft, Zedmed) or health-tech sector
• Familiarity with Zendesk/HubSpot, Aircall, and remote-support tools (e.g. TeamViewer)
• Exposure to regulated or health-data environments
• Relevant IT or health-tech certification

Responsibilities

• Own complex, technical issues at Tier 2 to a complete, lasting resolution for practices and patients
• Keep practices reliably connected by resolving PMS configuration and integration issues
• Resolve issues in a way that educates the customer to prevent recurrence
• Own each case end-to-end and escalate to Product/Engineering when specialists are needed
• Contribute to continuous improvement by surfacing recurring issues and knowledge gaps

Skills

Customer service

Technical troubleshooting

Case ownership

Data privacy

PMS familiarity

Zendesk/HubSpot/Aircall

TeamViewer/remote support

Regulated health data

Healthtech certification

Tools

Zendesk

HubSpot

Aircall

TeamViewer

Job description

Healthengine is seeking a Customer Support Consultant to help practices and patients navigate our healthcare platform. You will own cases from diagnosis to resolution, coordinating with Tier 2, Product, and Engineering as needed.

In a hybrid Perth-based workplace, you will resolve complex issues, maintain PMS connections, and educate customers to prevent recurrence, while handling health data responsibly and upholding trust across users.