Hybrid Customer Support Specialist – Tech SaaS

Hammondcare; Adelaide; Híbrido; AUD 60 000 - 72 000; Tempo integral

Resumo da oferta

Ideagen is seeking a Customer Support Specialist in Adelaide to deliver timely, professional support across multiple channels. You will manage cases, resolve Tier 1/2 issues, and assist with onboarding and platform guidance.

In this hybrid, full-time role, you’ll help maintain records, collaborate with teams, and contribute to improving support resources and processes for a positive customer experience.

Qualificações

• Experience in customer support or service desk.
• Excellent written and verbal communication.
• Ability to resolve issues with customers.
• Familiarity with SaaS products and onboarding.
• Strong organizational skills and attention to detail.

Responsabilidades

• Deliver timely and professional customer support across multiple channels
• Manage and progress customer cases in line with service standards and processes
• Investigate and resolve Tier 1 and Tier 2 product, platform and access issues
• Assist customers with product functionality, onboarding and general platform guidance
• Support document management, onboarding and compliance-related activities where required
• Maintain accurate customer records and case notes. Collaborate with internal teams to resolve customer issues effectively
• Identify opportunities to improve support processes and knowledge resources

Conhecimentos

Customer focus

Strong communication

Problem solving

Team collaboration

Multitasking

Ferramentas

Ticketing systems

SaaS platforms

CRM software

Descrição da oferta de emprego

Ideagen is seeking a Customer Support Specialist in Adelaide to deliver timely, professional support across multiple channels. You will manage cases, resolve Tier 1/2 issues, and assist with onboarding and platform guidance.

In this hybrid, full-time role, you’ll help maintain records, collaborate with teams, and contribute to improving support resources and processes for a positive customer experience.