Hybrid Customer Resolution Specialist

Nsw Department Of Customer Service; Sydney; Hybrid; AUD 65,000 - 95,000; Full time

Job summary

NSW Department of Customer Service in Sydney NSW is seeking a proactive Customer Resolution Officer within NSW Fair Trading. The role focuses on complex property-related complaints, stakeholder engagement, and delivering fair, timely outcomes to protect consumers and ensure compliance.

The position supports the Strata and Property Services team with hybrid work options; attendance is required 2–3 days a week at the Parramatta office.

Job description

NSW Department of Customer Service, Sydney NSW, is seeking a proactive Customer Resolution Officer within NSW Fair Trading. The role focuses on complex property-related complaints, stakeholder engagement, and delivering fair, timely outcomes.

Hybrid work arrangements are available with office attendance required 2-3 days per week in Parramatta. Be part of the Strata and Property Services team, contributing to the regulation of strata living and consumer markets.